Senior Director of Business Operations, WebMD

Operations Los Angeles, California


Description

Internet Brands is looking for a leader to drive sales, B2B marketing, business operations, profitability and future direction of one of our rapidly growing WebMD business units.

The ideal candidate is a team-oriented hands-on leader with a keen business sense and a demonstrated track record of growing a B2B business. We are looking for a team player who likes a fast paced environment, embraces change and wants to join a company with significant growth potential.

Experience preferred: SaaS marketing products; B2B healthcare

Responsibilities:
- Provide leadership across all parts of the business and manage teams responsible for day-to-day business operations including B2B marketing and sales, customer service, and product/technology.
- Own and fully manage P&L
- Partner with marketing team to attract qualified leads using digital channels, continually improving ROI
- Drive continual productivity improvement of 30-person sales team.
- Drive innovation within the business by using technology to improve customer service levels and CS rep productivity.
- Improve client renewal metrics by identifying key churn drivers and implementing churn reduction initiatives.
- Develop and manage operational budgets, and perform cost and productivity analysis. Establish metrics for the business to drive decisions.
- Provide day-to-day management of local and remote cross functional teams; foster a culture of teamwork, innovation, and high performance.
- Collaborate with operations, marketing, and product leaders to maximize our leadership position in the marketplace and grow revenue

Requirements:
- 10+ years of demonstrated experience in growing revenue and profit for a B2B business targeting SMBs.
- Experience managing call center operations highly desired.
- Ability to interact with and to develop relationships with a diverse group of personnel ranging from senior executives to functional leaders in a matrixed organization
- Strong business sense – an excellent understanding of ROI, costs and benefits and an ability to use that understanding to prioritize activities.
- Analytical – demonstrated experience tracking core business metrics and driving decisions based on that data.
- Organized – able to keep multiple balls in the air and to deconstruct complex activities into their component parts, track those parts, and manage activities to completion.
- Excellent communication skills – able to take complex information and succinctly and effectively communicate both in verbal and written formats.
- Team Player – able to work cross-functionally, build partnerships, and share knowledge.
- Bachelors degree; MBA a plus.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit
www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.