Associate Operations Manager

Legal Los Angeles, California


Description

Nolo is one of the nation’s preeminent providers of do-it-yourself (DIY) legal solutions for consumers and small businesses. We produce articles, books, apps, and software, including the renowned Quicken WillMaker. A subsidiary of Internet Brands, our sites include Nolo.com, Lawyers.com, and topic-specific domains like DivorceNet.com and 3StepDivorce.com.

 

The Associate Operations Manager position will be key to our growing DIY Divorce product initiatives. We’re looking for a problem solver who is eager to dive into complex divorce research, synthesize findings to inform business operations, and design systems to scale our products. 

 

In this role, you will drive the creation and iteration of core product materials, including our divorce forms library and filing service operations. You are agile, detail-oriented, organized, and able to communicate effectively with different stakeholders. You feel comfortable navigating unfamiliar topics, and collaborating to bring forward new solutions efficiently. 

 

The Associate Operations Manager will be joining a fast-paced and high-impact team, engaging daily with our Divorce Editor, Forms Developers, and Operations team members. The role reports to the Divorce Operations Supervisor, and will collaborate closely with a peer Associate Operations Manager. The role will also manage 2 part-time Operations Interns. 

 

Responsibilities:

  • Research, analyze, and report on state, county, and court-specific divorce requirements
  • Design operational workflows and product materials for new state launches based on local divorce requirements and business objectives
  • Identify and propose product improvements to scale operational systems
  • Translate research findings into necessary form updates for the Forms Developers
  • Utilize Nolo’s family law consultant network to identify and close project gaps 
  • Train Customer Service & Fulfillment teams on operational flows to support new state launches

 

Skills & Abilities

  • Excellent written & verbal communicator: can present complex ideas clearly & concisely
  • Team player: eager to help with any assigned tasks and support team goals
  • Agile: able to pivot quickly and incorporate feedback into strategy and implementation
  • Organized: can manage different tasks and workflows at the same time
  • Analytical: able to analyze research findings deeply and identify inconsistencies or gaps
  • Detail-oriented & diligent: can complete tasks thoroughly and with care for detail 

 

Requirements:

    • BA/BS degree
    • 1+ year of professional experience
    • Proficiency in Google Suite (Documents, Slides, Sheets, etc.) or Microsoft Office (Word, Excel, Powerpoint, etc.)
    • Enthusiasm for fast-paced and highly collaborative team environments
    • Strong project management skills: experience managing timelines, stakeholders, and complex deliverables
  • Bonus: professional experience in service-based businesses, operations, etc. 
  • Bonus: experience or interest in family law environments/work

 

About Internet Brands:

 

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.  

 

Internet Brands and its wholly owned affiliates are an equal opportunity employer.