HR/ER Specialist - Call Center Operations
Job ID 2025-9494
Description
Title: HR Operations Specialist (Employee Relations)
Location: Minnesota (IN OFFICE 5 Days a week)
Reports to: Director, Human Resources
About Premier (Internet Brands): Premier is a customer-focused division of Internet Brands, supporting a large call-center operation. We pride ourselves on delivering exceptional service through engaged employees, best-in-class processes, and continuous improvement.
Position Summary: As the HR Operations Specialist (Employee Relations), you will serve as a dedicated partner to Operations, Facilities, IT and Finance—delivering high-touch, customer-centric people services across the entire employee lifecycle. In our fast-paced, high-volume environment, you’ll orchestrate seamless onboarding and offboarding experiences, manage workspace and asset readiness, and provide proactive support for accommodations, compliance and performance initiatives. Your work prevents small issues from becoming big ones and ensures our people have what they need to perform at their best.
Key Responsibilities:
HR Shared Services
- Serve as the first point‐of‐contact for employees and partner with HR Shared Services to submit all people-transactions for processing using the correct systems processes(hires, terminations, transfers,, compensation, etc.).
- Improve the onboarding/offboarding process by using checklists and ensuring timely completion of policy acknowledgments, benefits enrollment, equipment returns, annual compliance training, etc.
- Partner with IB Recruiting /Finance to review and create regular staffing reports to help reconcile headcount, turnover, and attendance).
Employee Relations & Accommodations
- Work in partnership with IB HR and leadership to resolve various employment matters including Performance Management issues, Employee complaints/Investigations, as well as the implementation of company-wide people activities such as: - Hiring, Training, Employee Survey, Performance Reviews, Goal Setting, Policy Changes, etc. Partners with IB Recruiting /HR as needed to assist with processing employment transactions (hires, transfers, equity adjustments, promotions, etc.
- Serve as the first point‐of‐contact for employee complaints, policy questions, ADA/FMLA/other accommodation requests.
- Partner with leaders and IB HR to investigate concerns, recommend risk-mitigation strategies, and document outcomes.
- Track performance-management cases and follow through on corrective-action plans and follow-ups.
Office Coordination & Communications
- Collaborate with IT to manage seating charts and asset collection for new hires and departing employees.
- Assist and support leadership in organization-wide projects i.e. All-Hands events. as needed.
- Assist with additional tasks as needed.
Qualifications:
- 2-4 years HR generalist experience; 6+ years overall HR experience, ideally supporting a call-center or high-volume environment.
- Excellent written and verbal communication; proven ability to partner with leaders and employees.
- A proactive, solutions-oriented mindset and commitment to continuous‐process improvement.
- Ability to problem solve effectively and ability to manage competing priorities with urgency.
- Bachelor’s degree in HR or related field preferred; PHR/SPHR or SHRM-CP/SCP certification a plus.
- Strong computer skills, familiarity with Google Workplace products.
- Strong interpersonal skills, high level of professionalism and integrity.
- Exceptional organizational skills and attention to detail.
Compensation & Benefits:
- Base salary: starting at $80,000
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.