Description

Director of Collections – Finance
Summary: The Director of Collections leads the organization’s collections strategy to maximize recovery, minimize risk, and ensure regulatory compliance. This role will oversee collections operations, performance analytics, and team leadership while aligning with financial and customer experience goals.
 
Key Responsibilities:
Process Leadership & Execution
- Lead the design and execution of standardized collections and credit processes across brands and business units.
- Evaluate existing practices to distinguish true business needs from legacy or siloed approaches.
- Reduce one-off workflows and exceptions while preserving legitimate operational differences.
- Drive adoption of new processes through hands-on leadership and follow-through.
 
Best Practices & Continuous Improvement
- Identify high-performing practices across teams and scale them company-wide.
- Translate institutional knowledge into documented, repeatable playbooks.
- Continuously assess and improve efficiency, effectiveness, and consistency.
 
Training, Performance & Accountability
- Develop and implement structured training programs for collections teams.
- Define clear performance expectations and monitor results through KPIs and dashboards.
- Partner with Finance Operations and AR leadership to reinforce adherence to standard processes through performance management, reporting, and incentives.
 
Process Improvement, Tools & Enablement
- Drive process improvement through workflow redesign, standardization, and simplification.
- Identify opportunities to streamline work through automation and applied AI use cases such as prioritization, exception handling, and workflow optimization.
- Partner on the evaluation and implementation of systems that improve efficiency, accuracy, and visibility.
- Ensure technology supports well-designed processes rather than fragmented or one-off workflows.
 
Cross-Functional Partnership & Change Leadership
- Work closely with Finance, Billing, Customer Support, and Operations teams.
- Navigate resistance and entrenched ways of working with credibility, data, and clarity.
- Lead change across teams with strong personalities and established processes.
- Maintain clear escalation paths when alignment cannot be reached or performance is materially impacted.

Who You Are:
Profile
- A strong collections or credit operations leader ready for broader scope and influence.
- Comfortable operating in a complex, multi-brand environment.
- Confident leading execution, not just advising.
- Analytical, pragmatic, and systems-minded.
- Able to challenge the status quo without being dogmatic.
 
Experience & Qualifications
- 6+ years of experience in Collections, Credit, or AR Operations.
- Experience working across multiple businesses, brands, or customer segments.
- Proven track record of process improvement, standardization, and execution at scale.
- Exposure to ERP, billing platforms, and collections systems.
- Strong understanding of regulatory and compliance considerations in collections.
- Ready for a first Director role with meaningful responsibility and visibility.

What Success Looks Like:
- Clear, standardized collections and credit processes adopted across the organization.
- Fewer siloed and one-off approaches; greater consistency and transparency.
- Stronger training, clearer accountability, and improved performance metrics.
- More efficient operations enabled by better processes, systems, and automation.
- A collections function positioned to scale with the business.

About Internet Brands:
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We expect this role to start with a base in the low $100k's. We encourage all interested candidates to apply. 
 
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
 
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
 
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
 
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra