Operations Support Representative

Operations Austin, Texas


Description

Martindale-Avvo comprises some of the leading players in the online legal space, including brands that have been trusted for generations: Martindale-Hubbell®, Avvo® and Ngage®. We provide comprehensive legal marketing solutions including real-time lead generation, online legal profiles, live chat, and website services. Our network of resources, including Martindale.com, Avvo.com, Lawyers.com, Nolo.com and other top-ranking destinations, attracts over 25 million consumers per month — making us the largest legal network online.

Our Austin-based, Ngage Live team helps a variety of organizations build their client base and increase revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating approach to turn web visitors and consumers into contacts for our clients.

We are looking for an Operations Support Representative who will work closely with our account representatives to manage the live chat function across over 10,000 URLs.  

Responsibilities:
- Customizing basic live chat graphics for client sites
- Corresponding with account managers to field client requests
- Coordinating delivery of chat transcripts.
- Monitoring a credit system which ensures clients receive quality contacts 

Success starts with having the right people. At Internet Brands, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Internet Brands to sustain high levels of profitability and success while evolving along with the Internet for over 20 years.

At IB, we promote an entrepreneurial, friendly culture that applauds innovation and results while embracing change and independence. Our employees are intensely driven and constantly encouraged to reach higher and use creativity to achieve success – all the while enjoying high levels of collaboration and the luxury of coming to work in jeans and sneakers. We are proud to offer a unique blend of the innovation of a start-up with the history, stability, and benefits of an established corporation.

Internet Brands and its wholly owned affiliates are an equal opportunity employer.