Operations Support Specialist

Operations Austin, Texas


Description

Austin-based, Ngage Live, an affiliate of Internet Brands, Inc., helps a variety of organizations build their client base and increase revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating approach to turn web visitors and consumers into contacts for our clients.

We are looking for a Full Time Operations Support Representative who will work closely with our account representatives to manage the live chat function across over 2,000 URLs.  Basic HTML and JavaScript experience is a PLUS, but not a requirement. We will train!

Responsibilities:
- Customizing basic live chat graphics for client sites 
- Corresponding with account managers to field client requests
- Coordinating delivery of chat transcripts.
- Monitoring a credit system that ensures clients receive quality contacts

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.