Customer Service Representative

Customer Experience North Adams, Massachusetts


Los Angeles based Internet Brands is currently seeking a Full-Time Customer Service Representative for and Racing Junk.  This position will be responsible for handling customer service needs (both for individuals and dealerships).

Make outbound calls to help drive membership retention and complete potential membership upgrades.
Answer customer service inquiries from individuals and businesses.
- Grasp site functionalities and features, both front-end and back-end.
Collect and document customer survey information and dealership experience feedback.
- Record data and create basic reporting in Microsoft Excel.
- Input customer requests into software in a professional and coherent summary.
- Answer customer questions concerning buying and selling via vehicle classifieds.
Document and report user issues to appropriate cross-functional teams such as business, sales, tech.
- Perform quality assurance on internal documents.
Log activities and customer transaction(s) into proprietary CRM.
- Troubleshooting and reporting discrepancies.
Servicing dealer needs including regular outreach and account maintenance.
- Other administrative tasks as assigned.

- Minimum of 1 year customer service or call center experience.
- History of punctuality and proven attendance record.
- Excellent written and verbal communication skills.
- Ability to multi-task and make appropriate decisions quickly.
- High attention to detail and strong organization skills.
- Superior phone etiquette skills.
- Intermediate computer knowledge.
- Ability to follow a set process including use of a standardized script.
- Ability to communicate with all levels of management including executive level.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit 

Internet Brands and its wholly owned affiliates are an equal opportunity employer.