Description

Ngage Live Chat is currently on the hunt for an energetic, proactive and resourceful Account Manager to join our team!

What You’ll Do

- Manage 100+ accounts directly to gain firsthand experience as to what our clients want and need.

- Organize/Systematize regular client outreach.

- Thoroughly explain all features and details of our products.

- Proactively build healthy rapport with clients with regular check-ins and updates.

- Maintain a highly responsive and attentive relationship with clients by accommodating and addressing their questions, comments, concerns and requests.

- Qualify customers experience/success with our product and successfully salvage accounts that are at risk of churn,

- Collaborate with team of experienced account reps to develop key strategies in account retention.

- Implement programs to increase the adoption of Ngage features, which ultimately improve retention.

- Help to build a strong culture of achievement and success.

Experience

- 1+ years' account management experience in a marketing or technology company.

- Independent, self-starter who thrives on immersion in a rapidly changing environment and excellent problem-solving and analytical skills.

- Proactive, can-do attitude, with great follow-through and resourcefulness along with attention to detail.

- Strong communication and interpersonal skills with the ability to be personable yet persistent.

- Comfortable to successfully have "tough" conversations with clients and a preferred track record of successful client retention.

Why Ngage?

Ngage Live Chat is a part of Martindale-Avvo, a family of market-leading brands designed to grow professional practices. Our network of legal marketing resources, including Martindale.com, Avvo.com, Lawyers.com, Nolo.com and other top-ranking destinations, provides access to more than 25 million consumers monthly—400,000 of whom request to speak with an attorney.

We Offer:

- Hands-on, continuous training.

- PTO + 8 paid holidays.

- Competitive benefits: medical, vision, dental and life.

- 401(k) Match.

- Fun, flexible working environment.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.