Disability Filing Specialist Supervisor

Operations Minneapolis, Minnesota


Description

Premier Disability is looking for a Supervisor to join our dynamic Minneapolis, MN, team! This role will focus on the daily supervision of specialists within an inbound and outbound contact center. The center provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process. 

Candidates should have the following Qualifications:
- 2 years’ experience in a supervisory role in a telephonic or personal customer contact position preferred.
- Knowledge and experience with call center metrics and reporting.
- Customer service orientation; energetic and outgoing personality.
- Excellent communication skills
- ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
- Multitasking skills and detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers; CRM Software experience a plus.

The role's Responsibilities will include:  
- Ensure that clients are successfully
transferred to case management systems.
- Oversee and assist with the daily opening of
mail and retainer filing.
- Oversee and assist with the 1696 process of
clients in case management systems.
- Oversee and assist with the Protect File
Date Process.
- Oversee and assist with the printing and
contacting of clients needing new, resent
and last chance packets. Create and test
ways to help improve packet return rate.
- Train, coach and give feedback to each
Filing Department member as needed.
- Assist with Application Specialist questions
and needs as necessary.
- Assist with other department functions as
directed by supervisor.

Work Schedule: This role is scheduled for 40 hrs/week and it is expected that as business needs arise, additional time may be required. Lunches and breaks must be discussed and approved by department Supervisor ensuring optimum managerial coverage. 

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.