Collections Specialist I

Finance & Accounting Los Angeles, California


Description

Los Angeles-based Internet Brands is currently seeking an Entry Level Collections Specialist to join our Accounting / Finance Team.

The Collections Specialist will ensure the timely and accurate processing of collection notices and cash application transactions in our accounting records.

Responsibilities:

  • Collect on all outstanding balances from clients in a timely manner.
  • Prepare balance summary spreadsheets for parent/child accounts.
  • Provide account reconciliations when requested.
  • Review account notes and Great Plains screens to ensure accuracy of dollar amounts to be collected.
  • Perform follow-up calls and/or send collection notices to collect on outstanding balances.
  • Negotiate and work closely with Collection Manager on settlement offers and/or payment plans.
  • Interface with Sales with accounts needing a special action taken (credits to be processed, sales forms correction to be made, approval for write-off, adjustments, etc.).
  • Proactively escalate pre-suspension alerts to Bus. Ops. due to non-payment of account balances.
  • Recommend accounts to be outsourced to the third-party collection agency.
  • Responsible for following up on missing checks, credit card issues, misapplied payments and incorrect payment data entry.
  • Research overpayments made by clients.
  • Assist A/R with researching unapplied cash.
  • Attend weekly/biweekly aging meetings with Bus. Ops. on accounts that are 60+ days past due.
  • Minimize bad debt exposure by keeping 60+ past due accounts at a minimum.


Required Qualifications:

  • 1 year of customer service or data entry experience.
  • Strong attention to detail.
  • Solid analytical/problem solving skills.
  • Demonstrated strong organizational and time management skills.
  • Excellent communication skills - being able to communicate clearly and concisely, both orally and written.
  • Previous collections experience


Preferred Qualifications:

  • Proficiency in Excel.
  • Previous accounting experience doing similar work as described.
  • College degree in accounting or some secondary educational coursework including at least introductory accounting. Working knowledge of bookkeeping, record keeping and clerical reporting procedures.
  • Detail oriented, good work ethic, great communication skills.
  • Proficiency in Great Plains and online banking functionality is a plus.


About Internet Brands:

Headquartered in El Segundo, CA., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.