Five9 Administrator
Job ID 2025-8742
Description
Internet Brands is seeking a Five9 Administrator. This role will support all aspects of telecommunications at Internet Brands including voice, and video. This group will implement existing technologies at Internet Brands as well as adapting those from acquisitions. Additionally, this role will develop and support new telecommunications based solutions. The position will require knowledge of the Five9 platform.
Required Qualifications:
- Extensive experience with Five9 telephony solutions (configuration, administration, and troubleshooting) within a contact center environment.
- Familiarity with RingCentral, Avaya, and other telephony platforms.
- Strong understanding of VoIP, AV, and network-related environments.
- Experience in implementing and supporting telephony solutions for business continuity.
- Bachelor’s degree or equivalent experience (experience in lieu of education is preferred).
Preferred Qualifications:
- Developer experience, including scripting and automation (e.g., PowerShell, APIs, or custom integrations).
- Familiarity with CRM like Salesforce, Microsoft Dynamics.
- Certifications in Five9 or other listed platforms.
Key Responsibilities Include:
- Administration of all Five9 platform aspects (IVR, queue, campaign setup, dialers, reporting, user accounts, etc.)
- Troubleshoot system issues, agent issues, outages and coordinate vendor escalations as needed.
- Manage telecom vendor relationships, including vendor product roadmaps and problem resolution.
- Design, implement, and support new telephony solutions that meet business objectives.
- Implement Internet Brands telephony solutions at new acquisitions.
- Develop and maintain disaster recovery and contingency operation plans for voice services.
- Monitor and analyze system performance, including network traffic, security, and capacity.
- Understand and apply security requirements to VoIP, AV, and other network-related environments.
- Perform preventive maintenance, backups, and recovery procedures as needed.
- Develop procedures for Tier 1 support related to telecommunications operations and day-to-day user management and assist in problem identification and resolution.
- Resolve ticket requests for technical support ranging from tier 1-3 issues.
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to have a starting rate of $80K and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer. Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra