Operations Assistant
Description
What makes an AFF Operations Assistant:
- An individual that’s pride in the efficient operation of the mail department ensuring all payments received are posted timely and all incoming/outgoing mail is handled within the scheduled time constraints!
- Deliver a first-class internal and external customer experience that represents AFF’s Core Values!
- Someone who is passionate about personal and organizational success!
What we offer:
- Competitive Pay!
- Paid Time Off, Paid Holidays and Market Leading Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Primary point of contact to handle customer payments received in the mail, to include the timely and accurate processing of such payments into our system of record.
- Work with internal departments to resolve consumer requests timely and accurately.
- Sort and distribute interoffice mail to corresponding group(s).
- Timely completion of all tasks including, but not limited to, payment processing, customer responses, debt validation responses and others.
- Check daily and request replenishment, as necessary, all mail and postage supplies.
- Receive all UPS/Fed-Ex/ DHL packages that are delivered. Secure and log all packages and received mailed items in the designated log.
- Prepare written documentation for follow-up or due diligence.
- Other operational duties as assigned.
Qualifications:
- High school or equivalent
- Ability to work well at all levels of the organization from executive and down, both in a team setting and as an individual contributor
- Excellent organization and time management skills
- Sound judgement and the ability to make reasonable decisions in the absence of direction
- Basic knowledge of Excel, Word and Outlook
- Highly detail oriented with high degree of accuracy
- Receptive to coaching from management, responds positively with willingness to make changes when desired
- Strong, professional communication skills in listening, speaking, and writing necessary for communication with staff, service providers and coworkers over the phone, in person, and via e-mail
- Stable work history
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
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Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1