CRM Support Administrator | Remote | Full-Time | Dayshift

Administration Manila , Philippines

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Description

Position at FiltaGlobal Philippines Inc.

Location: Work From Home - Metro Manila
Schedule: 6:00 AM – 3:00 PM PHT
Salary: PHP 20,000 - 25,000, depending on experience

About the Company
 
Our client is a leading, trusted property platform in New Zealand, dedicated to innovating how people buy, sell, and rent homes. Known for a supportive team culture and a drive for excellence, they are currently launching a pioneering "greenfield" marketplace operation. This new venture marks their first move into user-generated content, and they are looking for quality-focused professionals to ensure its success from the ground floor
They are currently looking for an energetic CRM Support Administrator to join their growing international support team in a permanent, work-from-home capacity.
 
Why You’ll Love Working With Us
 

  • HMO healthcare for you and your 1 dependent (with COVID insurance). 

  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).

  • 13th-month bonus and Government-mandated benefits.

  • Computers will be provided  + internet allowance.

  • Access to work in one of our Manila-based offices. 

  • Member Wellness Program.

  • Paid birthday leave + birthday treat. 

  • Welcome gift packs + Work anniversary gifts.

  • Year-End Party + Christmas hamper.

 
What You’ll Be Doing
 
Reporting directly to an New Zealand-based Operations Manager as part of the Commercial Operations team, you will ensure seamless data processing, manage system integration, and support CRM users across multiple locations.
Your responsibilities will include:
 

  • Monitor and Optimize CRM Queues: Oversee daily ticketing systems to handle account setups, user configuration, updates, and ownership changes across key platforms.

  • Ensure High Data Integrity: Maintain strict compliance with business rules and proactively patrol system dashboards to eliminate data discrepancies.

  • Provide Global User Support: Deliver friendly and efficient troubleshooting assistance to internal users via online platforms or phone, helping them navigate the CRM seamlessly.

  • Facilitate Training & Onboarding: Deliver comprehensive remote training and mentorship sessions to empower new and existing users on system best practices.

  • Collaborate and Test System Enhancements: Partner with internal cross-functional business units (such as Bookings and Finance) to align data workflows and actively participate in User Acceptance Testing (UAT).

 
What You’ll Bring
 

  • Core Expertise: Exceptional attention to detail and a proven track record of maintaining data accuracy in a fast-paced environment.

  • Problem-Solving Skills: A solutions-oriented mindset with the ability to handle procedural exceptions gracefully and adapt to dynamic workflows.

  • Communication & Teamwork: Stellar interpersonal and customer service skills, with a focus on transparent communication and collaborative success.

Bonus Points For
 

  • Practical experience working with CRM software platforms (highly preferring HubSpot or Salesforce).

  • Familiarity with data management tools, ticket tracking systems, or media management applications.

Ready to Apply?
 
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Want to fast-track your application? Connect with Gizelle on LinkedIn.
 
Important: This role is open to PH citizens only. Applications must be submitted in English. 
 
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