Client Onboarding Specialist (SAAS/ IT) – Remote | Indefinite-term Contract- Pre-Paid Medicine

Administration Bogota, Colombia Colombia Cali, Valle

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Description

Position at FiltaGlobal Colombia SAS

Location: Work From Home – Bogotá, Cali, Medellin Only
Schedule: Monday- Thursday 8:00 AM – 5:30 PM; Friday, 8:00 AM – 5:00 PM (Aligned with North American Eastern Time)
About the Company
This is a fast-paced, high-growth startup rapidly scaling across thousands of multi-unit restaurant locations. Operating in an ambitious 200mph environment, the company values personal accountability, proactive problem-solving, and pragmatic leadership.
They’re now looking for a Client Success/ Onboarding Specialist to join their growing team in a remote setup. 
Why You’ll Love Working With Us

  • An indefinite contract that includes all the Colombian government benefits (13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, 15 vacation leaves per year of service).

  • 2 paid Family Days per year.

  • 3 Paid Time Off (PTO) per year.

  • Paid birthday leave. - Only for clients who sign after June 9th 2025.

  • Private healthcare with dental insurance for the employee and one dependent.

  • Computer will be provided + internet allowance.

  • Member Wellness Program.

What You’ll Be Doing
You’ll be part of the Customer Success function, supporting post-sale onboarding, system integration, and financial data reconciliation. Your key tasks will include:  

  • Lead multi-unit restaurant and franchise accounts through post-sale onboarding, channel integration, and official platform launch.  

  • Configure software against client channels, POS systems, delivery platforms, and bank feeds.  

  • Audit and reconcile financial and operational data to ensure complete figures accuracy prior to account go-live.  

  • Lead engaging onboarding sessions for restaurant operators, executives, and CFOs.

  • Triage setup blockers and initial technical issues directly with product and engineering teams.  

  • Leverage AI tools daily to streamline onboarding workflows, troubleshoot configurations, and maintain documentation.  

  • Monitor account health, track contract terms, and land account renewals and upsells

What You’ll Bring

  • 1–4 years of professional experience in SaaS, software implementation, or technical onboarding/consulting roles.  

  • Top-tier verbal and written English communication skills (near-native level, C1) tailored for a North American commercial audience.  

  • Strong quantitative capabilities with practical experience in spreadsheet models, data mapping, and financial/operational reconciliation.  

  • Native-level AI fluency, with extensive experience using AI tools (such as Claude) in day-to-day workflows.  

  • Exceptional resilience, adaptability, and comfort thriving in an ambiguous, high-growth startup environment.  

  • A proactive, empathetic, and customer-driven approach with complete personal accountability

Bonus Points For

  • Background in top-tier strategy consulting (e.g., Bain, McKinsey, BCG) or high-growth tech.

  • Familiarity with restaurant/retail tech, POS integrations, SQL, or Salesforce.

Ready to Apply?
Click Apply, upload your CV, and complete our brief questionnaire.
Want to fast-track your application? Connect with Martin at [email protected]
Let’s build something great together!

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