E-Commerce Customer Support Specialist – Remote | Dayshift | HMO + 1 Dependent

Customer Service Manila , Philippines

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Description

Position at FiltaGlobal Philippines Inc.

Location: Work From Home - Greater Metro Manila
Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

About the Company
 
Our client is an established, design-focused e-commerce and trade supplier based in Australia. Known for providing premium home fixtures, personalized client design services, and top-tier customer care, they support both retail consumers and industry trade professionals across the country. They foster a warm, inclusive, and quality-driven workplace culture where every team member directly impacts the customer experience. 
They are now looking for a tech-savvy E-Commerce Customer Support Specialist to join their growing remote team.
 
Why You’ll Love Working With Us
 

  • HMO healthcare for you and your 1 dependent (with COVID insurance).

  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).

  • 13th-month bonus and Government-mandated benefits. 

  • Equipment will be provided + internet allowance.

  • Member Wellness Program.

  • Year-End Party + Christmas hamper.

 
What You’ll Be Doing
 
Reporting directly to an Australia-based Director as part of the Customer Operations team, you’ll contribute to seamless e-commerce, trade, and customer service operations.Your responsibilities will include:

  • Resolving omnichannel inbound inquiries across phone, email, and social media channels (Facebook and Instagram) using clear, professional, and empathetic communication.

  • Coordinating with Australian trade suppliers to verify product availability, clarify lead times, confirm pricing, and track order fulfillment schedules.

  • Executing high-volume, high-accuracy data entry across company software systems, managing customer records, sales quotes, invoices, and order confirmations.

  • Processing customer warranty claims, shipping insurance claims, and order modifications, taking full ownership of issue resolution.

  • Proactively following up on open trade quotes, pending orders, and dispatch updates to drive high customer retention and satisfaction.

 
What You’ll Bring

  • Minimum 2 years of experience in customer support, customer service, or client operations roles across both voice and non-voice channels.

  • Proven experience supporting international accounts, specifically retail, e-commerce, or B2B operations in Australia, the UK, or the US.

  • Excellent written and verbal English communication skills with a confident, clear, and professional telephone manner.

  • High digital aptitude, including proficiency with Microsoft Office / Google Workspace and the ability to rapidly adapt to new CRMs, ERPs, or helpdesk ticketing systems.

  • Strong attention to detail and organizational abilities to manage high-volume data entry and administrative tasks with autonomy.

 
Bonus Points For:
 

  • Previous experience in retail, home decor, building supplies, hardware, or trade-facing customer service.

  • Working knowledge of e-commerce platforms and ticketing tools such as Shopify or Shopify Plus, HelpScout, or Zendesk.

  • Experience handling customer support inquiries via social media management tools.

 
Ready to Apply?
 
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
 
Want to fast-track your application? Connect with Derek on LinkedIn.
 
Important: This role is open to PH citizens only. Applications must be submitted in English.
 
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