Associate Manager - Customer Success

Customer Service Bangalore, India



Job Description


Our Vision:

World’s best software-defined home energy solutions company



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Role Title

Associate Manager - Customer Success


Customer Success

Reports To

Director – Customer Success




Mission (Why does this role exist?) and Scope (About the Job)

A Customer Success Manager will manage the relationship of the company with its clients. He / She will manage overall customer success to ensure high retention and renewal rate.

They will be responsible to identify needs and requirements of customers to promote company’s services and achieve mutual satisfaction. A Revenue target driven Role.

The goal is to contribute to sustaining and growing the business to achieve long-term business success. 

Key Responsibilities and Outcomes (What the Person needs to accomplish in the role?)


  1. Develop trust relationships with the assigned accounts to ensure they do not turn to competition.
  2. Your day-to-day goal will be to ensure that your assigned accounts grow quickly, achieving and/or exceeding your monthly and yearly revenue targets and establishing new opportunities within existing accounts to generate high level of new business growth.
  3. Acquire a thorough understanding of customer needs and requirements.
  4. Demonstrate a high level of business acumen and thorough understanding of the customer's business, organization, strategy, and financial position.
  5. Serve as the link of communication between customers and internal Operations teams.
  6. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  7. Play an integral part in generating new sales from existing clients that will turn into long-lasting relationships.
  8. Prepare regular reports of progress and forecasts. You will keep management well informed of short- and long-term revenue forecasts, including new business development.
  9. Overseeing customer account management, including negotiating contracts and agreements.


  1. Proven experience as Key Account Manager, Sales Account Manager
  2. It is an individual contributor role- No Team handling as such, you should demonstrate the skills for handling the given project individually.
  3. Experience in sales and providing solutions to customer needs.
  4. Experience working on CRM software (e.g.Salesforce, Zoho CRM)
  5. Good working knowledge of MS Excel and PowerPoint
  6. Able to work on targets and drive revenue growth.
  7. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  8. Should have handled revenue targets (Large revenue targets)
  9. Should have good experience in selling services.
  10. Experience in dealing with international clients majorly USA.
  11. Excellent listening, negotiation, and presentation abilities. Proven ability to work on multiple account management projects at a time, while maintaining sharp attention to detail



Qualifications: Education, Competencies (Knowledge, Skills & Behavior) and Experience

  • Minimum Qualifications
    • B tech + MBA, B.Tech (Must)


  • Experience
    • 6- 7 years of relevant experience in B2B or Corporate Sales / Sales Operations. (IT service industry)


  • Shift Timing:
    • Flexi Work Hours with some hours of night support.