Staff Warranty Engineer
Description
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
About the role
At Enphase - Warranty Engineer, your work won't just sit in a stat tools/dashboards — it will drive decisions at the highest levels.
You'll have the opportunity to present insights directly to the CEO, VPs, and senior leadership, influencing strategy and shaping the future of our products and operations. This is a high-impact role for those who don’t just crunch numbers — they connect the dots, accountable, tell compelling stories with data, and turn insights into action. If you're looking to work on meaningful problems, move fast, and be seen — this is where you belong.
You'll have the opportunity to present insights directly to the CEO, VPs, and senior leadership, influencing strategy and shaping the future of our products and operations. This is a high-impact role for those who don’t just crunch numbers — they connect the dots, accountable, tell compelling stories with data, and turn insights into action. If you're looking to work on meaningful problems, move fast, and be seen — this is where you belong.
The Warranty Engineer will identify customer warranty claims and costs and coordinate the division-wide effort to reduce Customer warranty claims with components and warranty liability. To identify, analyze, and reduce customer warranty claims, costs and incidents to eliminate warranty liability. Works directly with customers to gain quick resolution to all product complaints and will be responsible for analyzing and interpreting product quality data through the entire product lifecycle. Provides essential support for the data management activities of the Quality organization. Collaborates with Engineering /CS teams and Information Technology.
What you will do:
- Monitor customer warranty activity, customer complaints
- Corroborate failure types and root causes through analysis of warranty return
- Assemble teams from division-wide resources to investigate the true cause of warranty claims and actual warranty failures
- Manage warranty Improvement projects to address and resolve the most significant sources of warranty claims and warranty liability
- Provide all relevant feedback and lessons learned as inputs to engineering
- Process warranty data into statistical reliability models
- Knowledge in AIAG core tools like FMEA, SPC, MSA, PPAP, APQP, Control plan is essential.
- Perform warranty reliability “weibull analysis” to get failure rates, TTF (time to fail) simulation, cumulative DPPM simulation
- Report all warranty results and progress regularly to our primary customers and within the division
- 8D Manager with ownership of the 8D system/process and the primary driver of regular open 8D reviews.
- Provide support for production issues as prevention to warranty.
- Functions as a resource to departments and process improvement teams in the areas of quality data management
- Work with stakeholders throughout the Quality organization to identify opportunities for leveraging company data to drive product/process improvements
- Work with cross functional teams to understand their needs and run query to support their analyses
- Develop deep knowledge of the dataset and able to drill down and wide
- Run SQL/R/Python queries on various databases to identify patterns and diagnose problems
- Identifies opportunities for automation, monitoring and visualization using automated tools
Who you are and what you bring:
- BE/B.Tech degree or higher in Engineering, or Computer Science
- Minimum 8+ years of work experience preferred in automotive, automotive supplier, solar or other related industries in the field of warranty engineering. Also working experience in Process Quality and Customer quality.
- Engineering-level understanding of statistics and reliability
- Outstanding team building and communication skills are necessary, as the position will be required to work with Plant engineering, Product engineering, Quality, Finance and Supply Chain.
- Disciplined 8D problem solving / failure analysis of materials and processes, including manufacturing issue troubleshooting
- Minitab/ JMP or other statistical analysis tool working experience must
- Six Sigma Black Belt / Shainin Red X Apprentice / Shainin Red X Journeymen preferred
- Design, develop and implement data-driven strategies.
- Knowledge in programming/query languages such as Python/R/SQL