Edifecs Careers

Sr. IT Support Specialist

Overview

The Sr. IT Support Specialist will be responsible for managing and optimizing the performance of virtual and physical servers, providing comprehensive support to our associates, and mentoring junior team members. The ideal candidate will have extensive experience in both on-premises and cloud environments and possess a strong understanding of networking tools and technology. Most importantly, the candidate should have a learn-and-unlearn attitude towards new technologies and be ready to adapt to business requirements. 

What will you do:

• Server Management:  

       Patch, optimize, secure, and manage virtual and physical servers on MS Windows and other platforms. 

       Collaborate with 24x7 onshore/offshore teams to support production and non-production servers (VMware, AWS, Azure.). 

• End User Support: 

       Provide support for onsite and remote associates via incidents and service requests related to virtual servers, client PCs, applications, peripherals, and client networking 

       Offer 1st/2nd level troubleshooting and proactively maintain end-user systems to ensure smooth operations (including but not limited to MS Windows and Apple OS). 

• NOC Desk Management: 

       Oversee the NOC desk operations to ensure efficient monitoring and management of network performance and incidents. 

       Ensure proper escalation processes are followed; incidents are resolved in a timely manner. 

• Networking and Security:  

       Monitor security alerts and respond to potential security incidents in a timely manner 

       Monitor network performance and ensure high availability and reliability. 

• Technology Evaluation: 

       Evaluate new technologies and platforms to determine their applicability and alignment  

       with business needs. 

• Mentorship and Escalation: 

       Participate in daily huddles, weekly, and monthly meetings, providing status updates,priorities, 

and reporting any blockers. 

       Provide mentoring and act as a second level escalation point for junior staff members, including NOC, Helpdesk administrators, and Service Desk teams. 

• Standard Procedures and Documentation: 

       Follow and help create SOPs and assist IT staff in vendor coordination and management. 

       Maintain documentation of all changes and adhere to IT policies and standards. 

What Will you bring:

• Communication: 

       Proactively communicate the status, plan of action(s), and resolutions of issues. 

       Excellent verbal and written communication skills. 

       Be available for off-hours support in emergencies and for occasional onsite and off-site         executive and company meetings. 

       Ability to mentor and guide junior team members. 

       Effective cross-functional team collaboration. 

       Strong customer service skills focused on patience and a high level of responsiveness 

• Flexibility: 

       Work in night shifts or during weekends/holidays as required. 

       Adapt to changing business needs and prioritize tasks accordingly. 

       Perform other duties as assigned of a similar nature or level. 

• Technical Skills: 

       Strong experience with MS Windows, VMware, AWS, and other relevant platforms. 

       Proficiency with networking tools and protocols (AD, Nslookup, DNS, DHCP, etc.). 

       Experience with endpoint management and remote support tools. 

       Knowledge of both on-premises and cloud infrastructure. 

       Experience with IT automation tools and scripts Like Bash, PowerShell, Ansible 

• Analytical and Problem-Solving Skills: 

       Strong troubleshooting abilities for complex technical issues. 

       Ability to perform root cause analysis and implement long-term solutions. 

       Capable of working under pressure and managing multiple tasks. 

• Proactive and Adaptable: 

       Ability to work independently and take initiative. 

       Willingness to stay updated with the latest industry trends and technologies. 

       Strong organizational skills and attention to detail. 

• Preferred Qualifications: 

       Graduation BCA, B. Tech, or any equivalent Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, AWS Cloud Engineer, etc. 

       Experience with IT service management frameworks such as ITIL. 

       Familiarity with monitoring tools such as SolarWinds, Nagios, or similar. 

About Edifecs

Edifecs provides market-leading technology to its payer and health system customers, which serve nearly 300 million people in the U.S. healthcare market. For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform which includes its Best in KLAS healthcare interoperability cloud solution. Edifecs’ healthcare SaaS solutions, available on both public and private clouds, serve as the foundation that eliminates stakeholder friction to overcome healthcare’s biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models. Edifecs’ solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customers road to “evergreen” compliance. Edifecs customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.