JOB SUMMARY |
This position requires proficiency in repairing, maintaining, and servicing multi-function devices, along with copiers/printers. Great customer service skills, communication skills, and troubleshooting abilities, a must. Computer and computer networking skills a plus. |
ESSENTIAL DUTIES AND RESPONSIBILITIES |
- Independently troubleshoot printers/copiers by utilizing training and technical resources provided.
- Respond to device set up orders in a timely manner and in accordance with DEX standards.
- Repair and refurbish used devices in accordance with-in the established timeline.
- Identify and order replacement parts for printers/copiers.
- Clean and maintain both customers owned, and company owned devices.
- Establish and maintain accurate inventory levels.
- Responds to requests from customers for information.
- Remains knowledgeable and up to date on changes and developments made in service-related areas.
- Adheres to all safety precautions and follow all safety requirements to properly complete job tasks.
- Performs other job-related duties as assigned.
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MANAGEMENT AND SUPERVISORY RESPONSIBILITY |
- Typically reports to Management Direct Supervisor job title(s) Typically include: Set-Up Supervisor
- Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/pay decisions, performance management.
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JOB QUALIFICATIONS / SKILL REQUIREMENTS |
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.
- Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
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EDUCATION AND EXPERIENCE REQUIREMENTS |
- One to two years related experience and/or training; or equivalent combination of education and experience.
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WORKING CONDITIONS |
- Regular business hours. Some additional hours may be required.
- Travel requirements: Domestic: Up to 20%
- Climate controlled office environment during normal business hours.
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PHYSICAL REQUIREMENTS |
Sitting | Up to 7 hour(s) a day | Lifting | Up to .5 hour(s) a day, up to 50lbs max. ^ |
Walking | Up to 2 hour(s) a day | Pushing/ Pulling | Up to .5 hour(s) a day, up to 50lbs max. ^ |
Standing | Up to 4 hour(s) a day | Climbing | Up to .5 hour(s) a day |
Bending/ Squatting/Stooping | Up to 1 hour(s) a day | Stairs | Up to .5 hour(s) a day |
Reaching | Up to 2 hour(s) a day | Ladder | Will not apply generally |
Balancing | Will not apply generally | Step stool | Will not apply generally |
Twisting | Up to 1 hour(s) a day | Excessive heat exposure | Will not apply generally |
Crawling | Will not apply generally | Excessive cold exposure | Will not apply generally |
Hands in water | Will not apply generally | Dust exposure | Will not apply generally |
Kneeling | Up to 1 hour(s) a day | Loud noise exposure | Will not apply generally |
Data Entry/Typing | Up to 4 hour(s) a day | Humidity exposure | Will not apply generally |
Unusual hearting or vison demands: None Specified |
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. |
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