Data Migration Specialist II

Implementation Vadodara, India


Description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
 
If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!
  • Time:-Night/US Shift
  • Location:-Vadodara, Work from Office only.Remote applicants will not be considered. 
Responsibilities 
  • Provide support on In-House Healthcare software to our customers
  • Maintains customer records by updating account information in CRM
  • Do Migration or Extraction of Data by understating the customer's requirement
  • Explain customer, the data format that we require for migration or extraction and provide  
  • some sample files to the customer
  • Recommend potential products or services to the Development team by collecting customer  information and analyzing customer needs
  • Contributes to team effort by accomplishing related results as needed
  • Developing knowledge in other domain areas
  • Complete all the assigned tickets on a timely and accurate quality assurance
  • Creates a positive team environment with motivation and energy. Gains and maintains the trust  and confidence of team members by demonstrating integrity, accountability, and flexibility
  • Proactively assists teammates with request resolutions
  • Communicate with client to understand their requirement, data gathering and connect  frequently to close the task once completed  
 
Qualifications
  • Bachelor's degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for an undergraduate degree  
  • 1 year of related experience  
  • Excellent in Excel (V lookup, X lookup, and a few basic formulas)  
  • Intermediate to advanced Microsoft Office skills (Word, PowerPoint and Outlook)  
Knowledge, Skills, and Abilities
  • Effectively communicates (Verbal, Listening, and Written) with team, leadership, and Client;  
  • Ability to ask probing questions based on effective listening
  • Must be analytical, enthusiastic, energetic, and spontaneous with the ability to provide  
  • solutions
  • Strong interpersonal skills
Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.