Manager, Carrier Performance
Description
Position Overview:
The Carrier Performance Manager will oversee carrier performance and negotiations across multiple transportation modes, directly and indirectly, through a team. Responsible for delivering results by maximizing carrier relationships, reducing costs, improving service, and increasing carrier capacity. This role will ensure that CJL’s carrier relationships and contracts support the Company’s long-term transportation strategy.
Essential Duties & Responsibilities:
- Investigate and analyze transportation-related claims, including damages, losses, and delays.
- Develop and implement accountability tools, processes, and metrics to improve cost and service.
- Develop negotiation strategies that will include targets for pricing, service, quality, performance and compliance. Negotiate and manage contracts, terms, and renewals with carriers.
- Act as an escalation point for carriers and internal teams to resolve service and operational issues.
- Maintain and/or improve relationships with carrier base and collaborate on continual improvement initiatives.
- Build a strong collaborative relationship with all internal and external parties through effective communication, conflict resolution, and compliance management.
- Create, communicate and implement transportation initiatives that support new business
- opportunities.
- Manage direct reports’ day-to-day priorities and provide coaching for successful development.
- Collaborate with Director, Carrier Relations to ensure the team is following best practices and trained to use available systems and technology.
- May be required to be on call and work non-conventional hours based on business needs.
- Additional duties as assigned.
Requirements and Qualifications:
- Bachelor’s degree required; MBA in Logistics, Transportation, or Supply Chain Management is preferred.
- 5+ years of management experience in Transportation, Logistics, or related field.
- Extensive experience with rate negotiations and pricing models across multiple modes.
- Understanding of TMS systems and technologies.
- Competency in Microsoft Office and Google applications.
- Experience working in MercuryGate TMS is a plus.
Pay, Benefits and More:
- Salary Range: $76-$95K
- Competitive compensation package
- Full health insurance (medical, dental, and vision), 401(k), Life insurance, tuition assistance, PTO, and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High-Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics About Statement:
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.