Primary Responsibilities

The Learning Management Systems Administrator provides technical leadership in the support of Benihana Brands’ learning management systems (LMS) platform.  This position is responsible for the support, design, development, implementation, delivery, maintenance, and reporting of content, assets, and other resources used for instructional functions.  The LMS Administrator also oversees the implementation of all system updates and upgrades, as well as use and functionality of new tools and software integrated with the LMS.  This position tests and troubleshoots any user interface issues, navigational challenges, or any other system-related obstacles. 

The LMS Administrator reports directly to the Director of Training within the Company’s Kaizen Operations team.

Specific Job Duties

•   In-house learning management system (LMS) systems expert - participating in LMS vendor training and troubleshooting sessions on a regular basis.
•   Catalogs the learning content in the LMS systems and Company network.
•   Uses the A.D.D.I.E. (analyze/design/develop/implement/evaluate) approach to determine learning needs of the different positions throughout the restaurants to develop and deploy training aids in a variety of different formats, e.g. communications, posters, courses, videos photos, e-learning courses, quizzes, etc.
•   Develops and implements learning paths for positional and career advancement training.
•   Configures the LMS to best support identified educational objectives, including role definition, content configuration, site navigation and inter-system operations.
•   Collaborates with other departments to align training strategy with the Company’s learning goals by actively soliciting input from key stakeholders regarding site setup, training content, and reporting requirements.
•   Conducts LMS functional testing of instructional materials and or feature deployment, including end user accessibility and functionality.
•   Assigns content and/or roles to learners of all levels of the organization.
•   Responsible for maintenance of accurate records of completions, certifications, badges and merits within the LMS site.
•   Provides LMS technical and troubleshooting support for users or any issues arising from the use of the site via on-line meetings, phone calls, ticket submissions and/or documentation.
•   Audits LMS usage, compliance, completions, data integrity and records to ensure accuracy - preparing and providing reports on a timely basis.
•   Recommends configuration approaches that will improve learner experience and maximizes site utilization.
•   Organizes multiple projects and shifting priorities effectively.
•   Occasional evening and weekend work may be required to meet deadlines.
•   Assists with special projects as assigned by the Director.

Skills/Qualifications

• Minimum of 2 - 4 years’ experience as an LMS administrator or in a similar position (WiseTail LMS systems a plus!)
• Lifelong learner whom routinely acquires new skills and capabilities that bring value to the LMS platforms and organizational goals.
• Excellent verbal and written communication skills with an ability to communicate complex technical concepts in layman's terms.
• Must be exceedingly well organized, detail-oriented, accurate and timely with assigned tasks.
• Positive, service-oriented attitude.
• Prior experience with LMS platforms and eLearning/Instructional design principles with an interest in emerging technologies.
• Demonstrated technical experience developing, deploying and supporting courses in current learning management systems (Articulate360/Storyline/SCORM Packages preferred).
• Strong critical thinking/problem-solving skills and ability to build on experience to use technology to bring opportunities that align the training contents with the goals of the Company.
• Flexibility to shift focus in a fast-paced environment with continually changing priorities.
• Firm grasp of Microsoft Office suite programs: Word, Excel, Outlook, PowerPoint, Publisher, etc.
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
• Ability to troubleshoot and resolve technical issues.
• Ability to collaborate with others at all levels of the organization as well as vendors.
• Ability to gain new technical skills quickly.

Education/Experience

• Bachelor's Degree with a focus in HRIS systems, adult learning, or a related discipline.  Applicants with equivalent LMS platform administration experience (2 – 4 years) will also be considered.
• Demonstrated experience with multimedia development (e.g. photos, videos, voiceovers, etc.)
• Prior experience in a restaurant setting is a plus!

COMPETENCIES

Collaboration

Collaboration involves working together with others to achieve common goals, sharing knowledge and resources, and contributing to a positive team culture. Works through differences and finds a productive common ground with others to achieve mutually beneficial results.

Communication

Conveys information clearly, listens actively, and exchange ideas with others in a way that promotes understanding and collaboration. Demonstrates ability to communicate with different audiences and expresses ideas concisely.

Guest Focus

Understands and prioritizes the needs and preferences of guests. Whether it's serving external guests or internal stakeholders within the organization, demonstrating guest focus is essential for delivering exceptional service and building strong relationships.

Drives Results

Sets ambitious goals, takes initiative, and demonstrates a relentless focus on achieving outcomes. Exhibits high motivation and is determined to deliver high-quality results. Meets or exceeds targets and drives success in their work and projects.

Optimizes Work Processes

Identifies inefficiencies in workflows, designs improvements, and implements changes to enhance productivity and effectiveness. Focuses on finding solutions and process improvement. Continuously seeks ways to streamline operations, reduce waste, and achieve better outcomes.

Work Environment:

General office environment.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The noise level in the work environment is usually moderate.

Travel Requirements:

Negligible required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.