Description

At Benihana, your hard work is more than just a job, it's a career opportunity. It's a building block to a successful future in the world of business and hospitality.

Our people are our secret sauce to our success and mission of Creating Great Guest Memories. We are always looking for individuals who have what it takes to grow with us and share in our success. 

Primary Responsibilities:
Greets and welcomes guests upon arrival. Answers telephone, takes reservations and manages
the efficient and timely seating of guests to a table providing menu and server information once
seated. Manages special seating requests consistent with table seating guidelines and table
availability. Relays guest seating and information to servers and bus persons. Oversees dining
room activity to ensure guest seating efficiency.
Specific Job Duties:
In accordance with Benihana’s service and cooking procedures:
 Greets all guests warmly and with a smile upon their arrival and escorts them to a table,
balancing the flow among the server stations.
 Ensures table selection corresponds with proper rotation, customer seating preference
and size of party.
 Utilizes customer paging system when business dictates and as applicable.
 Assists with seating requests when necessary and provides customers with clean
menus.
 Relays information to service staff, requests feedback from customers as to their
experience and gives a final salutation upon exit from the restaurant.
 Maintains a clean and organized station. Ensures the cleanliness of menus, and keeps
necessary stock of pens, pencils, menus and other departmental supplies.
 Promptly answers the phones with appropriate greeting.
 Responds to guest inquiries related to operating hours, reservations, and directions to
restaurant or other.
 Ensures backup coverage for host stand when necessary.
 Completes all side work requirements prior, during and after shift.
 Periodically checks restrooms for cleanliness and proper stocking of supplies.
 Maintains the cleanliness and organization of the t-shirt cabinet and t-shirt storage area.
 Performs other duties as assigned by a supervisor.
Experience and Education:
 Previous host/hostess experience in restaurant or hospitality required.
 Must have a High School diploma or GED.
 Must be eligible to work in the United States.
Competencies, Knowledge and Skills:
Customer Service: Must possess excellent customer service skills. Ability to maintain a high
degree of professionalism when interacting with guests and dealing with guest complaints.
Ability to monitor and anticipate guests’ needs and respond accordingly in an effort to maintain a
positive and enjoyable dining experience. Outgoing personality and friendly disposition highly
desirable.
Communication: Must possess good verbal and nonverbal communication skills. Must be
able to communicate and understand guests’ and colleagues’ instructions, read and understand
written directives and be able to clearly communicate if s/he requires further direction. Must be
able to interpret nonverbal cues in an effort to identify and correct potential problems. Must be
able to effectively communicate in English.
Interpersonal Relationships: Ability to adapt and interact with a diverse group of people.
Ability to maintain a professional and courteous demeanor during stressful and/or busy times.
Must be able to work as part of a team and recognize the importance of each team member’s
role in the guest dining experience.
Physical Demands: Must be able to work in a standing position for prolonged periods of time.
Must be able to work under stress, have excellent organizational skills and multi-task throughout
shift. Must have a clean, professional appearance with excellent grooming habits.
Food Knowledge, Preparation, Production and Safety: Must be able to learn and describe
menu items to guests when requested.
Problem Solving and Conflict Management: Must exercise sound judgment and possess
good problem-solving skills. Must have the ability to recognize and resolve problems in an
appropriate manner. Must have basic math skills
Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends.
Must be able to work overtime as required.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The essential duties and responsibilities listed in this job description are intended to describe
the general nature and level of work being performed. They are not intended to be construed, as
an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the right to assign or reassign duties and responsibilities to this job at any
time for any reason, including reasonable accommodation.