Training Coordinator
Description
PRIMARY RESPONSIBILITIES
The Training Coordinator position provides day-to-day support for the Training Department. This role is within the Company’s Kaizen Operations team, delivering support in the administration, management and execution of training initiatives and programs for the field as well as for our Restaurant Support Center.
SPECIFIC JOB DUTIES
- Support administration of the Company’s Learning Management System (LMS) (e.g. reporting, course assignments, maintenance of completion records, Management-in-Training program, etc.).
- Set up and coordinate in-person as well as web training sessions.
- Contribute to the design, development, and maintenance of training documents and processes (e.g. storyboards, PowerPoint presentations, Articulate 360 interactive course creation, etc.).
- Maintain training and communication content on the company’s network or LMS, as applicable.
- Draft Company’s newsletters weekly & monthly.
- Support administrative functions for the department (e.g. drafting communications, ordering departmental supplies, processing invoices, saving content to Company network, etc.).
- Assist with special projects as assigned by the Director.
SKILLS/QUALIFICATIONS
- Expert level in written and verbal communications skills and attention to detail.
- Must be able to interact skillfully with all levels of the organization in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient.
- Positive, service-oriented attitude.
- Firm grasp of Microsoft Office: Word, Excel, Outlook, PowerPoint, Publisher, etc.
- Must be exceedingly well organized, detail oriented, accurate and timely with assigned tasks.
- Experience working with Learning Management Systems (WiseTail experience a plus!).
- Multimedia experience (e.g. photos, videos, etc.).
- Prior experience in a restaurant setting is preferred.
EDUCATION/EXPERIENCE
- LMS platform administration experience preferred.
- High school diploma required.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to restaurant needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
LANGUAGE ABILITY:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PERTINENT INFORMATION:
Exemplify the desired culture and philosophies of the brand; work as an effective team member within the training department and with other departments and team members; no travel required.