Description

• Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
• Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.
• Concentrates on training service personnel, to continually improve the guest experience.
• Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.
• Reinforces suggestive selling behaviors by ensuring that the guest is invited to enjoy sushi, side orders, beverages and desserts as part of the dining experience.
• Is responsible for maintaining the Benihana standards of products, services and quality.
• Creates and fosters a culture to make wine and sake an integral part of every guest’s dining experience.
• Creates an atmosphere that ensures guests to feel welcome and wish to return.

• Sources, recruits and selects diverse, highly skilled service and front of house employees.
• Guarantees commitment to dress/grooming and personal hygiene standards.
• Ensures steps of service are consistently executed by training, developing and holding employees accountable.
• Supports other managers in food and beverage training to develop the front of house employees.
• Delivers timely performance feedback in the form of active coaching, counseling and recognition.
• Prepares fair and consistent front of house schedules in a timely manner.
• Ensures appropriate staffing levels to deliver a great guest dining experience.
• Takes necessary disciplinary action, including dismissal for unacceptable behavior or performance decisively.
• Conducts an all-staff meetings at least once every four weeks.
• Is able to effectively address employee relations issues, appropriately problem-solve and liaison with the Human Resource department as necessary.

• Develops and implements service plans that outline specific initiatives to increase return visits.
• Inspires teamwork among managers to build guest counts, sales and earnings through providing a superior dining experience for the guest.
• Manages beverage costs and monitors to ensure that all beverages are properly pre-checked and accounted for.
• Is responsible for protecting the company’s assets and interests from damage and theft. Keeps equipment functional.

• Takes a leadership role in initiating service standards that support the goal of delighting the guest.
• Demonstrates the appropriate level of knowledge and problem-solving and decision-making skills needed to drive service initiatives.
• Holds employees accountable for excellent service-related results and fosters an environment of open, clear, two-way communication.
• Gives feedback and offers retraining or redirection to raise performance.
• Quickly takes the necessary and appropriate action when performance falls below standards.
• Acts as an ambassador and enforcer of company regulations, policies and procedures.
• Has general knowledge of Japanese culture relating to the Benihana Concept.
• Must have thorough working knowledge of restaurant operational procedures in all phases including equipment.
• Has full knowledge of corporate regulations, policies and procedures.
• Has general knowledge of laws (both federal and local) that govern the restaurant industry.
• Is able to tabulate, compute and analyze business statistics of the Benihana Restaurant.
• Is able to use a personal computer or laptop computer provided by the Company for tasks given by the Company.
• Is able to operate and teach employees the P.O.S System.

Salary Range: $95,000.00 -$100,000.00