Training Specialist (Contract, 14 months with possibility becoming full-time)
Description
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Position Summary:
Reporting to the Director, Business Process Management, the Training Specialist will be responsible for developing, implementing, and conducting the training program for the Field Service Management system (FSM) and other associated software and processes. The associated software platforms include the Enterprise Resource Planning (ERP) system and Customer Relationship Management (CRM) system.
Responsibilities:
- Develop training program for the FSM software, including training videos, in-person/virtual/self training content, and training and support documentation.
- Deliver in-person and virtual training sessions to Field Technicians, back-office staff, and less frequently, to customers. Session size varies from 1-on-1 training session to large group sessions of up to 30 participants.
- Provide post-training support to end users
- Manage and upkeep the training material repository
- Evaluate existing training infrastructure (i.e. tools and software) and provide recommendations for continuous improvement
- Assist during the software development phase and update training program as required. Activities include review of design specifications and testing of software.
- Collect and document feedback from users and feed information back to the development team
- Perform other duties as assigned by Management
- Up to 10% travel required within North America
Qualifications:
- College diploma or university degree in Professional Training, Business, Computer Science, Engineering or related field
- 2 years or more of training experience in PC and mobile applications
- 2 years or more hands on development and scripting work in Articulate Storyline 360
- Can-do attitude and ability to work independently
- Strong oral and written communication and presentation skills
- Strong computer literacy with solid skills in Microsoft Office tools
- Experience with multimedia training platforms and methods
- Experience with blended learning programs leveraging various methods including eLearning
- Experience with Field Service Management systems (FSM) or Computerized Maintenance Management Systems (CMMS) an asset
- English-French bilingualism is an asset
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
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