Inside Sales Representative

Sales / Ventes Surrey, British Columbia Vancouver, Canada


Description

Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!

Job Summary:

This position reports to the Sales Manager and plays a critical role in the support and growth of our various trade businesses. Excellent problem-solving abilities and superior communication skills are key attributes. The successful candidate exhibits an ability to work in a fast-paced environment while maintaining a professional “customer first” attitude. Key elements of the role are responding to and delivering customer quotations and completing maintenance contract renewals in a timely manner. Relief support to customer care/dispatch personnel may also be required from time to time.

Key Responsibilities

  • Reacts in a timely fashion to requests for quotations from customers, service technicians, and management. Prepares customer quotations obtains management approval and communicates same to the customer.  Resolve internal and external customer issues involving pricing, work performance, and customer payment.
  • Reviews service inspection reports and service call work orders to identify any additional work to be included in a job that may lead to additional quote preparation.
  • Follows up on proposals with the customer on a timely basis to secure orders. For secured work, coordinate labor resource scheduling with the Team Lead as required.
  • Attend customer sites on an as-needed basis to maintain and develop strong customer relations, and as directed by the Team Lead.
  • Procures necessary materials and equipment to complete quoted work and provides required documentation for procurement processes.
  • Coordination of service requests from customers including the assignment of appropriate technical staff, coordinating with subcontractors and third parties and coordinating site materials and tools as required.
  • Enter all quotations into designated Ainsworth systems as necessary, keeping them updated and current.
  • Prompts, drives, supports and participates in the completion of Maintenance Service Contract renewals.
  • Acts as the customer's advocate in interactions to ensure the customer obtains the best value from proposed service offerings.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety, and Environmental company policies and government legislation/regulations.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.

Qualifications

  • Have 3-5+ years of professional experience in a related industry with Mechanical or Electrical backgrounds, including HVAC/Engineering/Controls/Design/ Sales
  • Proficient computer skills, including knowledge of service management systems.
  • Proven ability to communicate effectively with a diverse group of internal and external individuals.
  • Proven systematic and organized approach to multitasking.
  • Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
  • Working knowledge of the English language both written and oral.
  • Demonstrated ability to meet deadlines and prioritize a heavy workload.
  • Professional, friendly, exceptional interpersonal skills.
  • Provides service to both internal and external customers.


While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.


Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.