Bilingual Customer Experience Representative

Call Center/ Dispatch Services / Centre D’appel Ottawa, Ontario


Description

Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today! 


Position Summary:
 

We are looking for Full - time Bilingual Customer Experience Representatives (CER’s) who will provide excellent customer service to our clients through multiple channels (Phone and Email). A day in the life of a CER would be to receive client service requests through the above channels.  You will also be responsible for entering work order information into our clients third party systems as well as updates on the progress of the work orders.  

We offer jobs in a fast-paced environment, where time flies as you serve a variety of our client’s needs. Contribute your skills and strengths to help our clients deal with important service requests that can affect many people! 


Responsibilities:
 

  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
  • Create and complete work order requests on all incoming calls and email requests.
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • Multi-tasking skills are important to ensure to follow procedures for our National Account clients
  • Complete all daily assigned call backs and follow ups to ensure client satisfaction
  • Team player to help support other CER’s with workload
  • Identify areas of opportunity and utilize your skill and knowledge to suggest improvements to the standard operating procedures
  • Effectively manage your time while working in a fast-paced environment and manage changing priorities to adapt to business needs
  • Provide direction and information to clients and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption
  • Various administrative tasks including record keeping and data entry
  • Adhere to all company policies and procedures
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.


Qualifications:
 

  • 2-4 years of previous experience in a customer support role through a contact centre
  • College/university graduate or equivalent work experience
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Ability to communicate clearly and set expectations with internal and external clients
  • Good interpersonal and communication skills
  • Superior customer service skills and orientation with the willingness to actively look to help our clients
  • Collaborative style needed
  • Ability to maintain professionalism always under stressful situations
  • Strong organizational skills with the ability to identify problems and proactively act if needed
  • Ability to plan and manage work under time constraints, without direct supervision
  • Full and Part time positions available Must be available to attend and successfully complete a four (4) week full-time paid training program.
  • Shifts we are looking for are Afternoon and weekend shifts
  • Bilingualism is an asset

 

Why work at Ainsworth? 

Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:  

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation 

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives 

Flexibility: Hybrid working models, where applicable 

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company 


While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. 

Ainsworth, a subsidiary of GDI, is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. 

Ainsworth, a subsidiary of GDI, is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
 

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