Regional Biller - 6 month Contract
Description
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Position Summary:
Ensure all administrative functions required to reconcile work orders for completion are adhered to through to the invoice stage. Ensures all data is appropriately captured in each work order prior to closure. All inputs are reviewed for accuracy, including but not limited to Customer information, Job Sites, Business Units, Tech Work Summaries, Work Order Attachments and Job costs (labour, materials, purchase orders, purchases), ensuring our Field Service Management Systems (Metrix/FX) and Financial Systems (JDE) are aligned.
Responsibilities:
- Maintain quality and efficiency of daily activities.
- Facilitate positive working relationships with internal and external clients.
- Regular multi-level communication of accomplishments and challenges and participate in achieving resolution by developing and executing appropriate action plans.
- Maintain interaction quality by ensuring customers’ needs are responded to appropriately and within targets.
- Reconcile work order data ensuring accuracy and completeness
- Complete invoices in the system and sent to the customer in the manner dictated by the customer
- Update customer portals as required
- Manage “Work In Progress” Report mitigating all aged WIP and maintaining invoicing KPI’s as directed by the business
- Update Work Order Details and Invoices to Customer Portals as required
- Identify & Suggest opportunities for Process Improvements & efficiencies within department
- Prepare various reports/spreadsheets as required
- Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
- Perform quality audits to ensure all work order information is accurate and updated accordingly.
- Sensitivity to confidential matters may be required
- Act in a professional manner to reflect positively on Ainsworth.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications:
- Post-secondary education in related area of study or equivalent.
- 5+ years relevant experience in a related environment.
- Proficient computer skills, including knowledge of service management systems.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Proven systematic and organized approach to multi-tasking.
- Demonstrates integrity, initiative and focus.
- Ability to communicate clearly and set expectations with internal and external personnel
- Written communication is imperative and the ability to document information and instructions so others understand the course of action taken/required.
- Service and customer orientated – Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
- Knowledge of business procedures.
- Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares all relevant and useful information. Keeps people informed and up-to-date about the group process.
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Good knowledge of the English language both written and oral.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Professional, friendly, exceptional interpersonal skills.
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
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