Service Manager

Administrative / Administration Durham, Oregon


Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join  Ainsworth team today!

Position Summary:

The Service Manager is responsible for developing and overseeing a team of Service Technicians and support personnel who promptly and professionally address the needs of customers through the performance of onsite repair of HVAC mechanical systems. The Service Manager shall further be responsible for client satisfaction and retention, budget allocation and inventory control in addition to providing leadership to a team of skilled Service Technicians and support personnel.



  • Establish and maintain a productive and positive working environment.
  • Oversee and direct the activities of Service Technicians and support personnel.
  • Manage and implement all service administrative processes.
  • Plan and prioritize work for staff in conjunction with Service Coordinators.
  • Recruit, train and assign departmental staff.
  • Ensure compliance with company policy and procedures.
  • Assist with developing and managing budgets.
  • Manage efficient use of company materials.
  • Ensure efficient management of quality and cost control.
  • Update and maintain information in records systems and department databases.
  • Coordinate with the construction department on job turnover.
  • Coordinate with small projects and service sales staff, give feedback on projects.
  • Invoice review and auditing on weekly basis.
  • Promoting and maintaining Delta Connects culture.
  • Handle client complaints and invoice disputes.
  • Manage service vehicle fleet.
  • Ensure adherence to Delta Connects safety program and OH&S regulations as a manager
  • Annually review and set the service billable labor rates based on local market conditions.
  • Control and maintain service inventory levels.
  • Manage monthly service department financial performance for all service revenue streams.
  • Work closely with Special Projects teams on projects involving existing clients.


  • 1 - 3 years of Service department experience
  • 3 - 5 years of management experience
  • Engineering Technology diploma an asset
  • Journeyman electrical or HVAC ticket an asset
  • Excellent understanding of HVAC equipment.
  • Good understanding of all products and services provided by Delta Connects

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.