Regional HVAC Service Manager

HVAC / CVAC Oshawa, Ontario Toronto, Ontario


Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!

Position Summary:

The Regional HVAC Service Manager will report directly to the Regional Operations Manager and will support a team of Service Technicians within the GTA Region. There primary responsibility is to maintain and improve the financial and operational performance of Service projects and contracts. In addition, this role will implement and enforce business and operational procedures to provide quality, cost-effective responsive customer service.


  • Establish and maintain professional customer relations.
  • The service supervisor ensures excellent customer service, maintains strong relationships with customers and ensures repeat and long term business.
  • Assist in diagnosing and resolving equipment problems and development/implementation of solutions to prevent future occurrence.
  • Recommend ways to reduce costs and eliminate unnecessary expenses through gaining knowledge of branch operations and analyzing the business structure.
  • Responsible for technical assistance, training, development, motivation and leadership to the team.
  • Assist Operations Manager with; Project planning, scheduling, estimating and prioritizing of contracts and extra work with follow up to ensure service is provided in a timely manner.
  • Special projects and field recommendations.
  • Recruitment and performance management.
  • Plan and participation in staff meetings.
  • Ensure Environmental Health and Safety Policies are adhered to, safe work procedures and participate in weekly HS&S talks.
  • Conduct Monthly vehicle inspections.
  • With the support of the Dispatch Team, manage and dispatch service technicians to the service call requirements. Prioritizing based on sound judgement and client needs.
  • Visit client sites on a regular basis, meet the customers to ensure quality of delivery while furthering the relationship.
  • Assist with, and review quotes with Quotation Department.
  • Support Sales team to develop quotes for service and project related work.
  • All other duties as required.


  • 10 years previous experience as a certified Journeyperson or HVAR related experience and hold a current refrigeration license and ODP card. Any additional Licenses would be considered an asset. ie OBT1 or 2, 309A Electrician...
  • Must have sound working knowledge of HVAC Systems and building maintenance.
  • Strong training and presentation skills.
  • Excellent time management, planning and organization skills.
  • A good understanding of Ainsworth products and services

Why work at Ainsworth?

Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation

Growth: In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.