Join Us!
Customer Services Advisor
Description
Customer Services Advisor B2B
Your Role
The main tasks involve handling inquiries and needs from business customers through phone, email, and other means like web chat. Our goal is delivering top-notch service, giving info and solutions to problems, sorting out product complaints, and helping out to boost our sales helping our customers what are the best deals for them.
● Answer customer calls, address concerns, and process orders
● Respond to customer inquiries and requests via email or web chat, offering product and account information.
● Resolve customer issues, including order and delivery problems, through investigation and follow-up.
● Handle escalated, complex, or long-standing customer problems
● Provide daily support for customer product complaints, logging details, liaising with the Quality Department, the Logistics Department and updating customers.
● Collaborate with the Sales team to ensure alignment on customer objectives, needs, strategies, and support them
● Present and promote new product innovations, recommend promotions and other commercial initiatives to assist customers in identifying the most advantageous deals.
● Provide customers with information about new and existing products and services.
● Perform additional administrative tasks as assigned by the B2B and Customer Care Co-Ordinator.
What we are looking for
● B2B Customer Service experience required
● SAP, Salesforce and/or Google Workspace experience would be beneficial
● Comfortable with technology and digital-based activities
● Excellent people skills and emotional intelligence
● Comfortable talking to people on the telephone
● Active listening skills
● Strong written English skills
● Accurate, thorough and well-organised with strong attention to detail
● Proactive, able to raise issues and suggest improvements
● Confidence, patience and diplomacy, able to cope well in stressful situations
● Polite, tactful and approachable personality
What we offer
● Hybrid/remote allowance £20 per month
● 33 days holiday (including bank holidays)
● Salary Sacrifice Pension (3% employer/ 5% Employee)
● Staff Discount on Natures Menu and Natures Variety Products up to 50% off
● Access to Hapibenefits Platform for Shopper discounts, Cycle to Work, Online GP Service, Employee Assistance Program and Online Health Portal
● Company death in service benefit (3 times salary)
● Affinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.
● Celebrations & Fun
We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing a variety of perspectives is integral to both our company’s success and the strength of our team. That’s why we are committed to providing equal opportunities for all.
Our Company
Natures Menu, part of Affinity Petcare S.A, is a rapidly growing pet food company with a state-of-the-art facility in Snetterton, Norfolk. Real in every way. Others claim it. We live it. Real ingredients, real expertise and a real passion for making a difference to your pet's wellbeing.
We have assembled a brilliant bunch of animal-loving people, all passionate about providing the nation's pets with natural, real meals they will love.
Affinity Petcare is more than an international petfood company. For more than 60 years, we have been dedicated to nourishing healthy bonds between dogs, cats, and people to make the world a better place.
Currently, we have over 1,200 professionals working for this purpose from Barcelona, Paris, Milan, and London, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence.
So, what are you waiting for? Join our team to leave your footprint!
Want to know more about us?
Follow us on LinkedIn for the latest updates and job opportunities. You can also follow us on Instagram to learn more about life at Affinity and hear from our team.
