Implementation Analyst

Computers/Software Roswell, Georgia


Description

At Agilysys, Inc. we are proud of our 3,000+ customers including some of the world’s most recognizable resort, casino and cruise line brands. We specialize in market-leading point-of-sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. We serve casinos, resorts, hotels, food service venues, stadiums, cruise lines, grocery stores, convenience stores, general and specialty retail businesses and partners. With extensive operations, throughout North America, and additional sales and support offices in Singapore and Hong Kong, as well as software development in India, we are growing. For more information, visit www.agilysys.com.

Summary

The Implementation (Analyst) is responsible for ensuring the effective installation, configuration and maintenance of systems hardware, software and related infrastructure. This individual participates in technical research and development to enable the project team to execute the installation of Agilysys products during an installation engagement. This individual will assist implementation teams with technical issues in the initiation, planning, and execution phases of projects. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.

 Responsibilities

  • Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies
  • Identify and manage project scope. Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones.  Work with Project -Management to manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change
  • Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management
  • Configure and test system configuration in order to maximize efficiency and provide operational consistency – Same
  • Coordinate with the client teams to develop processes, procedures, and documentation to enhance our staging center services.
  • Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward
  • Other duties as assigned 

Qualifications

  • Bachelor's degree in related field and /or work experience in the hospitality and / or technology field(s)
  • 2 to 3 years’ experience in system implementation or information technology management or hospitality operations
  • Be available to travel at least 25% of the year to both domestic and international customer sites with limited advanced notice
  • Good understanding of business operations
  • Dedication to customer service is a must
  • Great communication skills and be able to communicate in English.
  • Great work ethic; will go above and beyond to exceed client expectations
  • Outstanding interpersonal skills and great team player
  • Must be able to work independently with a high degree of self-initiative
  • Excellent problem-solvng abilities
  • Knowledge of standard MS Office products
  • Ability to work well under pressure and adapt to changes in project priorities
  • Must be able to accommodate a flexible work schedule
  • Experience and equal comfort with Linux and Windows command line tools
  • Admin experience for Linux-based AND Windows based systems or web servers
  • Comfort with tools like tailing logs, managing configs, restarting daemons, ssh, grep, vim
  • Experience troubleshooting networking issues at multiple levels – ports, protocols, levels, proxies
  • Experience managing firewalls and/or debugging firewall related issues
  • Can operate at multiple levels, working closely with customers, installers and engineers
  • A doer, proven track record of jumping in and solving problems

 Desired Qualifications

  • Programming experience in Java or Python
  • Degree or certificate in computer programming or computer science
  • Exposure to / use of document database systems
  • Exposure to / use of application level virtualization
  • Experience with web service delivery in on-premise environments
  • Experience in the F&B industry and/or with POS systems
  • Knowledge of database platforms
  • Multi-lingual
  • Industry experience relating to Inventory Procurement, Property Management Systems, Point of Sale solutions, or Accounting practices

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

EEO/AAP Employer

M/F/V/D