Training and Development Specialist
Description
Agilysys provides industry-leading modern cloud-native solutions for Hospitality. Agilysys helps properties optimize Return on Experience for both guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesizes data and workflows across a property’s revenue and service centers to elevate guest experiences and increase wallet share per guest across a singular platform. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees.
Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.
Your primary objective will be to enhance the efficiency and profitability of food and beverage operations within the restaurant industry by implementing and managing a versatile, enterprise-level point of sale system. You'll oversee a dispersed team focused on facilitating immersive blended learning experiences, fostering a learner-centric approach over an instructor-centric one. Collaborating with product subject matter experts (SMEs), you'll develop and deliver technical training to optimize staff performance and support operational excellence.
Responsibilities:
- Identify the organization's training needs and develop training programs that address business needs.
- Develop and curate a range of training materials, including manuals, online learning modules, and instructional guides.
- Utilize metrics and customer feedback to advise leadership on adapting plans/strategies to improve training and adoption effectiveness.
- Maintain and support a network of subject matter experts for critical technologies and business processes.
- Coordinate logistics for training sessions, including scheduling, venue selection if needed, and resource allocation.
- Collaborate with the PMO team and Professional Services leadership on scheduled training.
- Continuously refine training approaches based on participant feedback and learning outcomes.
- Implement innovative training methods and technologies to enhance learning and engagement.
- Partner with leadership to review assessments of the learning experience and measure business impact.
- Collaborates with department leadership to document changes to standard work processes and provides updated training materials. Provides support to managers and employees in all training needs.
- Promote training opportunities for employees in a compelling way that provides all necessary information and entices participation.
- Maintains a record of training programs attended by employees.
- Facilitate Train the Trainer sessions and evaluate performance.
- Keep abreast of innovative training trends, developments, and best practices for dispersed teams.
- Ensure that training resources and delivery methods are kept up to date and are effective.
Requirements for success:
- Bachelor’s degree in a relevant field such as training and development, education, or business administration.
- 3 years of experience in technical product training and development, instructional design, or teaching.
- Experience working in a software development environment.
- Previous work experience as a Training Coordinator, Training Facilitator, Trainer, or a similar role in a corporate environment is beneficial.
- 1 to 2 years of experience developing immersive blended learning experiences.
- Experience partnering with technical subject matter experts creating and delivering training.
- Provide coaching and training to new and existing Champions and SMEs on existing, new, and updated technologies and/or processes.
- Ability to foster strong partnerships across the company.
- Demonstrated ability and track record of influencing across organizational boundaries.
- Flexible and adaptable; able to work in ambiguous situations.
- Knowledge of various innovative training and teaching methods.
- Ability to lead a full training cycle.
- Ability to prioritize and handle multiple simultaneous initiatives.
- Excellent decision-making and organizational skills.
- A sense of ownership and pride in your performance and its impact on the company’s success.
- Critical thinker and problem-solving skills.
- Team player and ability to interact with diplomacy.
- Good time-management skills.
- Exceptional communication and presentation skills.
- Knowledge of computer software training programs.
- Ability to travel as needed.
Other desired experience:
- Professionally certified by either the Association for Talent Development or the International Society for Performance Improvement.
- Hospitality software experience.
- Align training and development with organizational strategy.
- Oversee the creation of training manuals, online learning modules, and other educational materials for employees.
- Evaluate the effectiveness of training programs; review course evaluations and recommend course revisions/updates.
- Align training and development with organizational strategy.