Technical Specialist I
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6 months
Location: Irwindale, CA 91702
Pay: $40.00 - $45.00; commensurate with experience
Hours: 8:00 am – 5:00 pm
This position will play a key role in managing customer enrollment and payment operations, as well as conducting additional reporting. This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third-party supplier for enrollment, and confirming enrollment status back to stakeholders. The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status. This role will also manage manual customer payments and facilitate payments to contractors and other third parties.
What you’ll do as the Technical Specialist:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Experience with customer programs and billing in a utility or similarly regulated environment
- Familiarity with SAP
- Experience using advanced analytical tools such SAS, Power BI or other similar tools.
- Experience working with budgets.
- Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts).
- Proficiency identifying trends in complex data and arriving at solutions rooted in information
- Comfort working in a fast-paced, deadline-driven environment
- Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
What you will bring to the team:
- BA/BS Degree in Business, Economics, Marketing, or related discipline
- Four or more years of experience with business analysis
- Proficiency with analytical tools such as Excel, Access or other similar tools for tracking and reporting
- Ability to understand and conduct payment processing and reconciliation
- Ability to follow and improve upon business processes
- Strong attention to detail to validate information on forms is correct
- Experience with manual data entry
- Ability to coordinate with internal teams and external stakeholders
- Excellent written and verbal communication skills
- Strong organizational and time management skills to handle high-volume tasks during ramp-up periods
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.