Field Dispatch Coordinator
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Field Dispatch Coordinator is responsible for overseeing project orders, managing field technician schedules, and ensuring quality service delivery. You'll play a crucial role in providing technical support, managing subcontractor work orders, and maintaining effective communication channels. We're seeking an individual with strong interpersonal skills, experience in service desk tools, and a background in networking fundamentals. If you thrive in a fast-paced environment and have a knack for prioritization and customer service, apply now!
What you’ll do as the Field Dispatch Coordinator:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Your responsibilities will include, but are not limited to:
- Process and track project orders (resources, equipment, etc.)
- Manage scheduling of Field Technicians to meet customer SLA requirements
- Provide onboarding, training, and support for Field Technicians
- Perform quality assurance checks and team assessments to ensure:
- Performance of the complete scope of services as outlined in the SOW
- Be available for all escalations and questions as a dedicated technical support resource
- Route and manage subcontractor work orders
- Work within proprietary systems to track, manage, and communicate work status
- Collect and validate appropriate deliverables upon completion for delivery to the project manager
What you will bring to the team:
- Strong interpersonal and customer service skills
- Ability to communicate internally and externally on all levels and through all mediums.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to work and adapt to change in a fast-paced environment
- Excellent written and verbal communication skills
- Experience with Service Desk tool suites
- Concepts of networking fundamentals
- Experience with Service Now
- Resource supervisory experience
- Bachelor’s degree in CS, Electrical or related field.
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.
If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.