Zones LLC. Careers

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The ServiceNow Developer will be a key member of the digital transformation team at Zones, responsible for driving innovative solutions by integrating ServiceNow with Zones ERP and Digital Tools. This role is essential for supporting Zones' mission to accelerate digital innovation and deliver connected, automated technology solutions globally. We seek individuals who are eager to grow professionally and impact business transformation by developing scalable, high-quality technical solutions.

What you’ll do as the ServiceNow Developer:

Employees employed in the role of ServiceNow Developer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the technical development and integration of ServiceNow with Zones ERP and Zones Digital Tools.
• Collaborate with the Architects/Technical Design Team to ensure alignment between technical design and software solutions.
• Own and execute development tasks, ensuring solutions meet the highest quality standards.
• Provide expertise on all technical questions related to ServiceNow, especially the Customer Service Management (CSM) module.
• Develop and perform component integration tests to ensure smooth implementation.
• Understand business requirements and the need to standardize processes, incorporating these into design solutions.
• Support large-scale thinking and planning for the project’s success.

What you will bring to the team:

• Expertise in ServiceNow development, with an emphasis on the CSM module.
• Strong understanding of eCommerce processes and experience working with ERP systems.
• Intellectual curiosity, out-of-the-box thinking, and problem-solving skills.
• Familiarity with agile processes and principles.
• Excellent communication and collaboration skills to work effectively across internal and external teams.

You Possess:

• 4 to 7 years of ServiceNow development experience, with a preference for expertise in CSM.
• Proficiency in programming and ServiceNow integration.
• Strong ability to understand and articulate high-level technical solutions to meet business needs.
• A proactive, collaborative mindset, with a focus on delivering high-quality, innovative solutions.

Education/Certification:

• Bachelor's Degree in IT, MIS, Computer Science, or a related field.
• Proven experience in ServiceNow development and integration.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM to 5:00 AM (Pk time)