Customer Project Manager
Description
The Opportunity:
The Customer Project Manager (CPM) is a member of the sales organization and is responsible for planning, executing, and finalizing customer projects within scope, timeline, and budget. The CPM serves as the primary point of contact for customers, ensuring their needs and expectations are met while managing project risks and stakeholder communication. This role requires strong leadership, problem-solving skills, and the ability to coordinate cross-functional teams with a focus on the telecommunication technologies/industries
The ideal candidate will be regionally based, adept at multitasking, and possess a knack for prioritizing tasks to maximize business and customer value. They must excel in interfacing across various functional roles and problem domains while maintaining meticulous attention to detail. Thriving in a fast-paced, ever-evolving environment is crucial, as is the ability to communicate effectively across diverse geographies and cultivate strong customer relationships.
If you're a tech-savvy individual driven by the opportunity to tackle unique challenges, if you're passionate about enabling customer success firsthand, and if you're eager to join a rapidly expanding company in need of leaders, this could be the perfect fit for you.
Key Responsibilities:
- Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed
- Engage in the Pre-Sales process and lead the planning and implementation of customer projects from initiation to completion.
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and maintain project schedules, budgets, and resource plans.
- Manage customer relationships, acting as the primary point of contact.
- Identify and mitigate project risks, ensuring successful project outcomes.
- Educate, train, and support clients to optimize their utilization of our product suite
- Coordinate with internal teams, suppliers, and external partners to ensure seamless execution.
- Monitor and report on project progress, providing regular updates to stakeholders.
- Ensure compliance with company policies, industry standards, and contractual agreements.
- Drive continuous improvement initiatives to enhance project management processes.
- Resolve customer queries and issues promptly, escalating when necessary within Ookla
- Engage with Director and C-Level executives to support their business objectives
- Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities
- Advocate for customer requirements within Ookla, representing their interests
- Participate in customer meetings as requested, whether onsite or remote
- Continuously expand your knowledge and application of new technologies to support customer growth
- Strategically address business, product, and technical challenges to help customers leverage Ookla's data products
Job Qualifications:
- 5-10 years of enterprise-level technology-related support or project/program management experience
- Bachelor’s degree in Business Administration, Engineering, Project Management, or a related field.
- Experience in the Telecommunications industry within and end to end customer engagement lifecycle
- Proficiency in RAN/RF is essential
- Project Management Professional (PMP) or equivalent certification is a plus.
- Proficiency in project management tools such as Microsoft Project, Jira, or similar.
- Experience supporting emerging products/services in new markets preferred
- Proficiency in establishing and nurturing relationships across customer organizations
- Technical background or understanding of industry-specific technologies.
- Strong leadership, communication, and negotiation skills.
- Ability to manage multiple projects simultaneously and work under pressure.
- Strong problem-solving skills and ability to adapt to changing priorities.
- Experience working in cross-functional and multicultural environments.
- Willingness to travel regularly for client meetings and corporate functions
- Global business experience preferred, with a focus on international customer support
- Familiarity with Ookla's product offerings or similar technology-based products is advantageous
- Familiarity with Data Analytics tools and solutions is a plus
- Background Check Required
About
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits
Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it.
At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.