Field Service Technician - Water Treatment (Municipal)

Operations Florida
Salary: USD 31.00 - 40.00 Annually


We’re Hiring for an Field Service Technician - Water Treatment (Municipal)!  We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO), health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark

THE ROLE: The Field Service Technician - Water Treatment (Municipal) will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner.  This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).  Has direct interfacing with customer and will be responsible for work in multiple systems/locations/customers.  

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

  • Ability to install, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts.
  • Capability of handling PLC software modification a plus
  • PLC software & Hardware experience a plus
  • Electrical equipment experience: low & medium voltage power and distribution panel (480v to 24 vdc power/control circuits)as well as electrical control cabinets
  • Identify service requirements and manage site resources to complete the activities on time.
  • Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues.
  • Timeliness, commitment to customer, and a driving sense of urgency is a requirement.
  • Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.
  • Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.
  • Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers
  • Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner
  • Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.
  • Identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.
  • Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.
  • Travel planning for weekly work assignments, while following company guidelines and policies
  • Actively responsible for reporting and maintaining a weekly expense account while following company guidelines and policies for travel


  • Basic electrical and electronics knowledge including but not limited to relays, relay logic, safety or control switches, contactors and control circuits. 
  • Ability to comprehend, follow and explain electrical schematics and drawings pertaining to high voltage, control circuits and instrumentation
  • Experience with electrical equipment for low & medium voltage power distribution panel, VFD, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC
  • Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross-referencing search and code debugging.
  • Experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.
  • Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diff users, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc.
  • Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).
  • General knowledge on UL and CSA.
  • Conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.
  • Requires excellent communication skills, verbal and written.
  • >75% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.
  • Ability to comprehend PLC ladder logic instructions, including function blocks, components such as coils, latches and contacts. 
  • Strong internal & external customer focus and interaction to ensure optimum relationships.
  • Green Belt Certification Preferred (or willingness to acquire)
  • Experience with ServiceMax a plus. 

DAY IN THE LIFE: In this role, the working environment is in both an office and shop/field conditions. The office space conditions may contain florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. The Shop/Field conditions may include work around pipes, vales, electrical equipment, and operating machinery such as commonly found around manufacturing facilities, construction sites, water, and wastewater treatment plants. Physical demands may include but not limited to regularly sitting, standing, and lifting up to 50 lbs. To fulfill the duties listed above this role will require frequent travel (>75%). A typical work week would be to travel on Monday and Friday and work in the field Tuesday through Thursday. 

SALARY: The estimated salary range for this position is $31.00 to $40.00   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.