Program and Partnerships Manager
Solely funded by philanthropists Gary and Mary West, West Health is dedicated to pioneering new care models, policies and practices that enable seniors to successfully age on their own terms, preserving and protecting their dignity, quality of life and independence. Through a combination of medical research, policy initiatives, collaborations, education and advocacy, West Health is committed to supporting and creating healthcare delivery models that improve care and access while reducing costs for our fast-growing, diverse population of seniors. For more information, visit westhealth.org and follow @westhealth on Twitter.
The Geriatric Emergency Department (GED) team at West Health works to ensure seniors receive appropriate urgent, emergency, and post-acute care that best matches their unique needs and preferences. The Program Manager will be a key strategic member of the GED team and will explore and introduce areas of opportunity for future partnerships and research. Additionally, the Program Manager will collaborate on high-profile collaborations with public and private sector partners, including hospitals, professional societies, and academic, non-profit, and government institutions to develop, implement, and evaluate the impact of innovative models of acute and post-acute care on health and healthcare cost outcomes.
The Program Manager must work seamlessly across strategic, substantive, and administrative aspects of the role. This role will contribute to, monitor, and manage the GED Team projects’ budgets, timelines and deliverables throughout the projects’ lifecycle. Key requirements of the position include having excellent communication (both written and verbal) and interpersonal skills, tolerance for ambiguity, and exceptionally strong project and time management skills. Additionally, the Program Manager must be results-oriented, with the ability to solve practical problems. The Program Manager must also be passionate about the Institute’s Successful Aging strategy and promoting best practices in senior acute and post-acute care.
Essential Duties and Functions
- Partner with the Associate Director on developing, implementing, and communicating the goals, priorities, and strategies of current and future partnered research projects
- Build and maintain trusted cross-organizational working relationships with collaborators
- Facilitate communication across project collaborators and continually review processes to ensure consistency of progress and efficient information flow
- Manage projects’ budgets, deliverables and timelines and ensure goals and milestones are met
- Track, manage and mitigate project-related issues or risks
- Ensure projects’ financial reports, invoices and supporting documentation are submitted on time and in compliance with agreements and track and report expenditures
- Ensure project compliance with relevant legal, data security, and governance requirements
- Support internal and external project teams regarding tasks and operations, as well as internal and external roadblocks and accelerators
- Develop team and individual project progress updates and reports
- Develop scope of work, negotiate, execute, and manage complex, performance-based contracts, consulting, and vendor agreements to support GED projects
- Prepare or assist with Institutional Review Board submissions, Data Use Agreements and Business Associate Agreements
- Contribute to the development of project proposals, reports, and presentations to diverse stakeholder groups (including health systems, public and private healthcare payors, academic and other nonprofit audiences, WHI senior leadership and Board of Directors, etc.)
- Maintain situational awareness of technology applications, research studies, and changes in public policy and regulations
- Assist in developing clear and compelling strategies that advance value-based care and the impact on the cost of health care
- Convene strategic partners to generate new ideas and program opportunities related to acute care for seniors, including funders, policy makers and key stakeholders
- Coordinate and participate in cross-pillar synergy and strategy meetings to promote learning and collaboration efforts to execute on Institute-wide Successful Aging strategy
- Develop and maintain relationships with colleagues, public sector officials, funders, community and national acute care leaders and key stakeholders
- Conduct analysis to gain insights into expectations, needs, motivation and best practices of key stakeholders
- Maintain the highest standards of professional integrity and confidentiality
- Work collaboratively or independently on other initiatives or special projects as assigned
Qualifications and Experience
- Bachelor’s degree and at least 5 years of relevant experience
- Knowledge of research operations management, including budgeting, project management, as well as broad knowledge of management principles and techniques
- Proven track record of building productive, working relationships with colleagues, collaborators, consultants, stakeholders, and others who contribute to program/project development and management, as well as inspiring others to work towards shared goals.
- Strong verbal and written communication skills with the ability to lead and influence others, internally and externally, without direct authority or formalized structure
- Skilled at organizing, prioritizing, and managing large amounts of information relevant to the work, while concurrently managing shifting external and internal expectations
- Highly self-motivated individual with high energy, positive and professional approach, a “can-do” attitude, and attention to detail
- Ability to work both independently and within a team environment
- Effective time management skills
- Excellent problem-solving skills
- Experience working within a healthcare, research, and/or nonprofit environment a plus.
- Experience with legal contracting a plus
- Computer literacy required, including Microsoft Office, Excel, and Outlook and project management software
- Commitment to West Health’s values and mission
- Must be vaccinated against COVID-19
West Health Institute is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, color, religion, national origin, sexual orientation, gender, marital status, age, disability or veteran's status.