Senior Change Implementation Manager

Clinical San Diego, California


Organization Overview
Solely funded by philanthropists Gary and Mary West, West Health includes the nonprofit and nonpartisan Gary and Mary West Health Institute and Gary and Mary West Foundation in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. These organizations are working together toward a shared mission dedicated to enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence. Through a combination of medical research and policy initiatives, collaborations, education, and advocacy, West Health is committed to supporting and creating healthcare delivery models that improve care and access for our fast-growing, diverse population of seniors. Data/Data Science is an important engine that powers our work. For more information, visit and follow @westhealth.
Position Summary
The Senior Change Implementation Manager is responsible for effectively facilitating change by implementing best practices and procedures that positively impact the healthcare ecosystem as it relates to successful aging initiatives. This role will lead high-profile collaborations with public and private sector partners, including hospital systems to implement innovative programs at scale, while supporting the creation of new programs that will be tested, and if successful, universally adopted in a variety of healthcare settings.
The Senior Change Implementation Manager will lead large projects of implementation within healthcare systems, professional organizations, and support the development of national programs. This role will be responsible for creating, leading, and implementing enterprise-wide changes to practice, process, and policy, as well as facilitating strategic conversations with the aim of developing national hospital-wide programs. The role will collaborate closely with the West Health Clinical Director to ensure success of the overall project. Key requirements of the position include knowledge of operational management within hospital systems, including budgeting, project management, and broad knowledge of leadership and management principles and techniques. Additionally, the Senior Change Implementation Manager must demonstrate leadership and change management experience, working to solve complex problems, and facilitate large scale change. The Senior Change Implementation Manager must also be passionate about the Institute’s Successful Aging strategy and promoting best practices in senior acute and post-acute care.
Essential Duties and Functions
Change Implementation Management:
  • Develop, implement, and communicate the goals, priorities, and strategies of current and future partnered projects.
  • Provide leadership for project teams both internally and externally to ensure that change is successfully managed using best practices, and a framework for change implementation.
  • Create and implement best practices that provide solutions to obstacles that hinder change and the successful adoption of new policies, practices, and supportive technologies.
  • Assist partner organizations with developing best practices by providing coaching and guidance on how to best achieve results and how to leverage their internal leadership and stakeholders to achieve results.
  • Lead project meetings with collaborators and continually review processes to ensure consistency of progress and efficient information flow.
  • Facilitate strategic conversations, lead planning teams, and develop plans for implementation and change processes.
  • Manage projects’ budgets, deliverables, and timelines, and ensure goals and milestones are met.
  • Develop team and individual project progress updates and reports.
  • Contribute to the development of project proposals, reports, and presentations to diverse stakeholder groups (including health systems, public and private healthcare payors, academic and other nonprofit audiences, West Health senior leadership and Board of Directors, etc.)
  • Remain informed and current on issues related to Successful Aging, including best practices, trends, technology applications, research studies, changes in public policy, and overall lessons learned.
  • Convene strategic partners to generate new ideas and program opportunities related to Successful Aging, including funders, policy makers, and key stakeholders.
  • Contribute to and participate in internal groups and teams to promote learning and collaboration in efforts to execute on the Successful Aging strategy.
  • Identify and articulate critical assumptions, risks, and opportunities.
  • Conduct research and analysis to gain insights into expectations, needs, motivation, and best practices of key stakeholders.
  • Maintain the highest standards of professional integrity and confidentiality.
  • Work collaboratively or independently on other initiatives or special projects as assigned by the West Health Clinical Director
Qualifications and Experience
  • Graduate or bachelor’s degree in business, management, organizational leadership, healthcare administration, or other related discipline.
  • Experience as a leader in a healthcare system or healthcare organization. Clinical credential preferred.
  • At least 5 years of relevant healthcare experience in a leadership role creating and implementing local and enterprise-wide change to process, practice, policy, or a combination of organizational behaviors.
  • Experience in the design and delivery of organization development services, theories of change, and implementation science.
  • Experience presenting to senior healthcare leaders and other executive level stakeholders.
  • Prior experience working in a hospital setting required.
  • Proof of change management/leadership training, experience, or certification a plus.
  • Advanced knowledge of healthcare operations management, including budgeting, project management, as well as broad knowledge of management principles and techniques
  • Transformational leadership style that supports innovation with an aptitude to deal with ambiguity in conducting applied research.
  • Strong verbal and written communication skills with the ability to lead and influence others, internally and externally, without direct authority or formalized structure.
  • Skilled at organizing, prioritizing, and managing large amounts of information relevant to the work, while concurrently managing shifting external and internal expectations
  • Highly self-motivated individual with high energy, positive and professional approach, a “can-do” attitude, and attention to detail
  • Resourceful and able to work independently with minimal direction and work within a team environment.
  • Exceptional organizational and time management skills
  • Excellent problem-solving skills.
  • Computer literacy required, including Microsoft Office, Excel, and Outlook and project management software.
  • Commitment to West Health’s values and mission

Compensation and Benefits

The estimated compensation range for this position is $150,000 - $170,000.
We gladly offer:
  • An up to 10% Annual Performance Bonus 
  • Hybrid work schedule #LI-Hybrid
  • Robust Benefits Package including Medical, Dental, and Vision plans 
  • 401K/403b Retirement Plan Match 
  • Professional Reimbursements 
  • Generous PTO and Paid Holidays
West Health Institute is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, color, religion, national origin, sexual orientation, gender, marital status, age, disability or veteran's status.