Service Technician
Description
Responsibilities
Provides support by performing routine and complex tasks to ensure the proper functioning of hardware and software.
Consults with customers to determine hardware, software and network specifications.
Tests, documents, and modifies hardware, software and network configurations to keep systems up to date and operating properly.
Returns customer calls as they relate to equipment service needs.
Reviews and answers service tickets as they relate to hardware issues, firmware updates, and general software concerns.
Makes on-site visits to customer facilities to perform installation of hardware, replacement of hardware and/or parts, and other routine maintenance issues.
Travel for work purposes, including day travel and overnight stay
Knowledge of Resident Resources practices, procedures and equipment.
Knowledge and ability to use computers and ability to navigate various web/data systems.
Knowledge and ability to troubleshoot hardware issues, on and off site.
Knowledge and ability to image data onto a hard drive and bench test hardware prior to shipping or installing on site.
Knowledge and ability to perform manual maintenance tasks, including, assembly of commonly used Resident Resources hardware to create and/or rebuild Kiosk and other systems.
Ability to express ideas clearly, concisely and convincingly, both orally and in writing.
Ability to establish and maintain an effective working relationship with the public and other employees.
Qualifications
The ability to work independently.
Managing overtime on service calls with patience and not rushing the job.
Excellent customer service and communication skills.
The ability to diagnose and solve problems based on customers' non-technical descriptions.
Strong working knowledge of equipment and tools used in the industry.
Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
Previous working knowledge of Microsoft Windows and Android products preferred