Service Technician

Technical Services Nashville, Tennessee Brentwood, Tennessee



  • Provides support by performing routine and complex tasks to ensure the proper functioning of hardware and software.

  • Consults with customers to determine hardware, software and network specifications.

  • Tests, documents, and modifies hardware, software and network configurations to keep systems up to date and operating properly.

  • Returns customer calls as they relate to equipment service needs.

  • Reviews and answers service tickets as they relate to hardware issues, firmware updates, and general software concerns.

  • Makes on-site visits to customer facilities to perform installation of hardware, replacement of hardware and/or parts, and other routine maintenance issues.

  • Travel for work purposes, including day travel and overnight stay

  • Knowledge of Resident Resources practices, procedures and equipment.

  • Knowledge and ability to use computers and ability to navigate various web/data systems.

  • Knowledge and ability to troubleshoot hardware issues, on and off site.

  • Knowledge and ability to image data onto a hard drive and bench test hardware prior to shipping or installing on site.

  • Knowledge and ability to perform manual maintenance tasks, including, assembly of commonly used Resident Resources hardware to create and/or rebuild Kiosk and other systems.

  • Ability to express ideas clearly, concisely and convincingly, both orally and in writing.

  • Ability to establish and maintain an effective working relationship with the public and other employees.


  • The ability to work independently.

  • Managing overtime on service calls with patience and not rushing the job.

  • Excellent customer service and communication skills.

  • The ability to diagnose and solve problems based on customers' non-technical descriptions.

  • Strong working knowledge of equipment and tools used in the industry.

  • Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.

  • Previous working knowledge of Microsoft Windows and Android products preferred