Software Support
North Logan,
Utah
Description
Responsibilities
- As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Qualifications
- Customer support experience is preferred but not required
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems is preferred but not required
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bilingual - Spanish speaking