Software Support Internship (ERP) - Summer 2024
Description
Tyler Technologies is looking for Software Support Interns to join our team next summer! The Software Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with answering incoming support callas, closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.
Responsibilities
- Assist staff with closing customer IT support tickets for our clients
- Assist in developing time efficiency processes and tools
- Assist with installing software
- Prepare and/or modify system and process documentation
- Research and implement various sand-box environments for testing, training, and troubleshooting
- Resolve server and software configuration issues in a team environment
- Take inbound support requests from internal and external clients
Qualifications
- Excellent problem solving and analytical skills
- Excellent oral and written communication skills
- Ability to work effectively with a team of professionals on technical and business issues
- Business, Accounting or Economics majors preferred
- Preference given to juniors