Project Manager

Professional Services United States



  • Responsible for managing client engagements lasting 2-12 months and managing budgets of $30k-$2M.
  • Manage and assume accountability for all aspects of projects related to delivery of client software and services including:
    • Planning and tracking all project activity.
    • Guide the client through release planning in support of the overall project schedule.
    • Track project hours and submit project progress reports by due dates.
    • Monitor and review revenue recognition and bring concerns to management as needed.
    • Managing scope, time and cost to meet client commitments.
    • Acquiring and coordinating necessary resources to meet project needs.
    • Managing communication throughout the team and stakeholders.
    • Manage the quality of project team deliverables.
    • Manage the project budget.
    • Report status and issues.
    • Identify report and manage risks; overcome project obstacles.
    • Act as a client liaison and representative communicating client feedback to appropriate Tyler representatives; act in a manner to resolve outstanding issues on behalf of client in a timely manager.
  • Create and maintain the following deliverables for basic Brazos projects:
    • Project charter
    • Project SOW – Statement of Work (Phased definition)
    • Weekly status reports.
    • Project task lists. (Project Plan)
    • Maintain issues list.
    • Maintain project risk mitigation log.
  • Responsible for client relations. Ensures client fully understands the respective role/responsibilities of client and Tyler staff. Ensures ongoing clear and effective communications. As required, involves senior/executive Tyler staff to support effective completion of project and/or to resolve high-level issues.
  • Anticipates, identifies, and resolves roadblocks such as client preparation, business process gaps and missed requirement.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.


  • Bachelor’s degree in business, technical, criminal justice or equivalent experience.
  • PMP certification is a plus
  • Significant experience in external client-facing project engagements; 3+ years’ experience required
  • Solid and proven project management experience essential and required.
  • 3+ years’ experience implementing large scale software projects required.
  • Software life cycle knowledge.
  • Experienced and proficient utilizing Microsoft Project.
  • Management Body of Knowledge (PMBOK) or similar project management methods is preferred.
  • Working knowledge of Tyler’s Brazos products and law enforcement/Court business processes is preferred, but is not required.
  • Proficiency using computers and exposure to IT infrastructure components required.
  • Strong analytical ability, particularly in a technology environment.
  • Strong decision making and problem-solving skills.
  • Excellent planning, organizational skills and ability to follow-through until processes are completed.
  • Exceptional customer service, verbal and written communication skills required.
  • Proficient in Microsoft Word, Excel and Project required.