Sr. Implementation Consultant - GCM

Professional Services United States


Our Implementation Consultant must be insanely curious about how organizations work and must seek to understand why people do what they do to get their job done. Implementation Consultants take pleasure in finding creative solutions that increase the value of final products so that end-users and stakeholders are delighted with the results. 

Implementation Consultants at Tyler Technologies must be able to employ the latest techniques in addition to time-tested analysis methodologies. They must be adept at elicitation practices such as interviews, document analysis, surveys, site visits, facilitated workgroups, and more. Additionally, they must be experts at requirements analysis and software lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy end-user desires. Their abilities must extend to document findings in formats ranging from user stories to data mapping and workflow processes in a concise way so that our technical team can turn them into reality in our Entellitrak framework. Implementation Consultants must have the confidence and ability to interact with clients and senior team members from various organizations in the division, industry, and government. 

At Tyler Technologies we are looking for those who understand the challenges of translating business needs into technical reality. Potential team members with prior job titles ranging from business systems analyst, systems analyst, requirements engineer, process analyst, product manager, product owner, enterprise analyst, business architect, and management consultant may find themselves challenged and rewarded in an Implementation Consultant position at Tyler Technologies.



  • Proactively communicate and collaborate with external customers, and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Specs
  • Act as the project expert regarding requirements elicitation, requirements analysis, and management, documenting requirements for iterative development, and the communication of business needs
  • Understanding the current state of the client organization while at the same time, tracking the vision of where a client organization wants to be (As is/to be)
  • Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives
  • Successfully engage in multiple initiatives simultaneously
  • Work independently with end users to define concepts, and under the direction of project managers
  • Serves as the conduit between the customer community, and the software development team to achieve successful project functionality and produce outstanding custom platforms
  • Represents Tyler in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve
  • Interacts effectively with a diverse group of staff, clients, and other customers of our services learns and uses operating practices of the department and Tyler



  • 3-5 years (or more) experience as a Business or Systems Analyst
  • Strong understanding of the SDLC and Agile methodologies
  • Extensive experience documenting software requirements, and associated methodologies
  • Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements for platform development
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group including; executives, managers, and subject matter experts
  • Able to create swim-lane diagrams and other process documentation
  • Ability to manage multiple activities simultaneously
  • Must have the ability to interact with clients and senior staff members from various organizations in the firm, industry, and government communities
  • Experience with Case Management and Business Process Management solutions similar to Tyler's application platform
  • Expert at OO Analysis and Design techniques
  • Knowledge of relational database terminology modeling and design techniques
  • 5+ years of experience aligning the needs of business units with the capabilities delivered by information technology
  • Extensive experience facilitating formal JAD Sessions, or Other Requirements
  • Discovery/Elicitation and Design workgroups
  • Proficient in BPMN and UML, and able to perform BPR studies
  • Able to connect project’s objectives with organization strategic goals
  • Able to facilitate large group of multidiscipline participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions
  • Expert at eliciting the actual needs of stakeholders, not simply their expressed desires
  • Must be able to obtain a U.S. Government Clearance of Secret or higher