Technical Services Internship (ERP) - Summer 2024

Technical Services Yarmouth, Maine


Tyler Technologies is looking for Technical Services Interns to join our team next summer! The Technical Services Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing ‘proof-of-concept’ test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.


  • Assist staff with closing customer IT support tickets for our clients
  • Assist in developing time efficiency processes and tools
  • Assist with installing software
  • Prepare and/or modify system and process documentation
  • Research and implement various sand-box environments for testing, training, and troubleshooting
  • Resolve server and software configuration issues in a team environment
  • Take inbound support requests from internal and external clients


  • Basic knowledge of server hardware (including web servers) and network configurations
  • Basic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of writing SQL queries
  • Strong customer service skills