Implementation Consultant, Civil Process

Professional Services United States Marlborough, Massachusetts Plano, Texas



  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Design and conduct knowledge transfer sessions on-site or through virtual sessions.
  • Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
  • May consult with users to identify the proper data mapping process for conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
  • May create custom reports/letters or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation.
  • Act as liaison between the client and the company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • May participate in the annual User Conference or facilitate user group discussions on assigned modules/topics.
  • Occasional travels to client sites, 10-25%
  • Perform other duties as assigned.
  • The Implementation Consultant must be able to:

  • Expeditiously learn, understand, demonstrate, and educate clients on Tyler software applications by following the implementation methodology approach.
  • Demonstrate ability to understand business processes and apply these to the product.
  • Demonstrate excellent people skills and ability to build client relationships.
  • Maintain a courteous, professional, and confident demeanor throughout the implementation process.
  • Work with diverse groups of people and adapt to and work in a dynamic environment.
  • Instill client confidence in the use of Tyler applications by providing effective one-on-one or group education.
  • Exercise good judgment, discretion, and tact while working with clients.
  • Maintain the ability to perform the functions of the application on different data platforms.
  • Manage multiple tasks and deadlines simultaneously.
  • Be prepared to participate, recommend, and assist other team members.
  • Complete tasks with minimal to general direction.
  • Demonstrate proficient knowledge of implementation processes, problem management tools, and procedures.
  • Demonstrate excellent partnering, communicating, and negotiating skills to gather client requirements and communicate effectively with the Project Managers, Development, DBAs, and Support staff.
  • Maintain composure under pressure and accurately evaluate and resolve problem situations.
  • Work effectively in a fast-paced, team-based, customer service-oriented environment.


  • Experience in Public Safety or with Public Safety Software Implementations preferred.
  • Familiarity with accounting concepts preferred.
  • Bachelor’s degree, or comparable work experience.
  • Typically, a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired, Civil Process.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem-solving and analytical skills.
  • Ability to travel occasionally within the United States, 10-25%
  • Valid driver’s license required.