Associate Software Support Specialist

Software Support United States


The Associate Software Support Specialist will report to the Support and Implementation Manager and is responsible for providing customer support services on company-written and supported court-related software applications and their platforms.


  • Receive incoming service calls, emails, faxes, and other correspondence to determine their significance and plan their distribution and processing accordingly
  • Work with customers directly, via remotely connecting to customer sites to troubleshoot and resolve technical issues related to our court software

  • Prepare invoice billings for certain projects

  • Prepare and modify documents including correspondence, documentation, reports, memos and emails

  • Create\Maintain documentation of various court software applications

  • Perform other job-related duties and responsibilities as may be assigned from time to time.

  • This is a remote job position.

  • The position will require long hours sitting and using office equipment and computers and some light lifting of supplies and materials from time to time.

  • The Associate Software Support Specialist will work in a fast paced environment and be required to manage a number of projects and tasks at one time and may be interrupted frequently to answer phones or respond to client emails or requests.

  • The position will require some travel.


  • One (1) – Five (5) years’ experience with Microsoft Office, including Word, Excel, and PowerPoint

  • The selected candidate must be willing and excited to learn

  • Must be willing to work hard to make our customer experiences better each and every day

  • Must have ability to prioritize and focus in the face of conflicting priorities

  • Must have excellent communication skills, both written and verbal


**Experience with courts and their procedures is a plus