Admission Systems Assistant
Description
The Admission Systems Assistant will work as part of a collaborative admissions team to support the operations of the office and the recruitment of new undergraduate students. The ideal candidate will have a demonstrated ability and understanding of the mission of the university’s urban location and the unique opportunity this presents for prospective students. They must also be passionate about both higher education and the University, have a strong work ethic, and be able to communicate professionally with a variety of different internal and external audiences. The assistant will provide the highest level of service with a constant focus on exceeding expectations and aiding students, families and campus partners.
Primary Responsibilities:
Manage and execute postal mailings to various audiences including prospects/inquiries/admits/deposited students & families, school counselors and transfer advisors; maintain monthly tracking of returned mail, including undeliverable type and cost, plus follow-up with students to obtain correct address; manage mailing schedule and publications supplies tracking system and hold monthly meetings regarding all outgoing mailings from UGA; work closely with the following groups: Mail Services on best practices, UGA student worker managers for mailing projects, UGA managers/directors for targeting audiences, and OMC for Mail House projects; assist with daily mail received: manage address and name correction updates in Slate (CRM) and Workday.
Scan and link incoming postal mail, including transcripts, miscellaneous test score results and other applicant documents; send admission counselors list of new transcripts received post-decision for approval and possible credit; upload electronic transcripts from Scoir, NSC, Parchment, etc; link documents sent by counselors and students; regular checking of ImageNow (Doc Mgmt System) queues for documents to be linked to Slate (CRM); process Slate documents to ImageNow; assist with Title IV documentation; update new applicants sending school history; daily review of applicant checklists for accuracy – focus on First Year applicants.
Assist prospective students and families on the phone, in person, and via email concerning the application process and requirements, general admission information, and other pertinent admission information; provide excellent customer service for prospective students and families; call applicants in regard to missing documents and other specialized phone calls; assist in coding final high school and college transcripts; daily data cleanup and duplicate record resolution; assist with data integrity checking from various data sources; assist with data entry of prospective students; biannual data and document auditing of all applicant files.
Provide occasional coverage for the reception area; provide coverage at the Welcome Center as needed; participate in all major admission campus events; assist in helping prospective students register for these programs; serve as back-up to other systems staff as needed; plus, assigned other duties and projects as needed.
Requirements
- Associate’s or Bachelor’s degree with relevant office experience preferred
- Strong computer skills including MS Office (Word and Excel) and Outlook; experience with Slate (CRM), Image Now, Workday and Teams/Zoom/virtual meetings is a plus
- Excellent written, oral communication skills and ability to learn new technology quickly
- Must be committed to providing the highest level of customer service and responsiveness
- Demonstrated experience working in a high volume, detailed oriented, customer- focused environment
- Proven ability to work independently and as part of a team
- Must be creative and proactive, plus able to manage multiple work assignments simultaneously and handle difficult situations
- Must work Monday through Friday, 8:45 am – 4:45 pm and on occasional weekend days
Salary: 22.00 - 27.42 Per hour
Salary Transparency
Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.
Equal Opportunity Statement
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment.
As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
